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Resolved! User Login Error

Hello All,One of our user is facing difficulties while, logging in DEV instance. When she tries to log in it says logout successful. We have checked her user account in DEV and TEST and both are same. Any help would be appreciated.Thank you!

C_S3 by Tera Contributor
  • 477 Views
  • 3 replies
  • 0 helpfuls

Non-Mandatory attachment error message

Hello,We have created two field's type "file attachment", one filed is set as mandatory & another is non-mandatory (optional).Case1: When attaching mandatory attachment & kept non-mandatory as blank it will work as expected.Case2. When attaching both...

Resolved! System added work notes show user's name instead of "system"

Hello - I'm not sure if this is a bug or just expected behavior.  I couldn't find anything about it in the community, so I'm just going to assume it's expected.  Whenever a work note is entered by the system (for example, through a business rule), th...

johnsonjohn by Tera Contributor
  • 7645 Views
  • 10 replies
  • 15 helpfuls

Cannot hide Application Service Group 'All'

Good morning, I am trying to prevent the Business Service Group 'All' from being displayed in the list of selectable services of the changes. However, despite configuring the field so that it does not show those services whose name is 'All', the serv...

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hectorbg95 by Tera Contributor
  • 225 Views
  • 4 replies
  • 0 helpfuls

Attach files to a record dynamically

Hi, How to attach external files to a record dynamically?while creating a record from service portal to ServiceNow table, is it possible to attach a file dynamically in service portal widget code and show it table when record is created. if yes, what...

Date field is not visible for the users

Hi, I have a strange issue, Cause in a record producer from "Case" table I have Variable as a "Date" type, and here is a problem, cause it's not visible for couple types of languages... Look (Croatian example): and that's how it look like for the res...

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DIVI1 by Tera Expert
  • 512 Views
  • 3 replies
  • 1 helpfuls

Resolved! Business Service vs Application Service vs Technical Service

Apologies as this may be way off the mark and if it is then any layman's help where my understanding has failed would be greatly appreciated.We're trying to build a CMDB and part of this is the classification of Services different services used withi...

Mike88 by Tera Contributor
  • 9508 Views
  • 3 replies
  • 8 helpfuls

Primary Support Group

If you have a user that is part of several groups, can you make one of the group the primary group.Example:User member of three groups - Networking, Firewall, SwitchesI want to make Firewall their primary group.

John H1 by Tera Guru
  • 272 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate SCTask Field from Variable Set Value

Hello,Need help setting a date/time variable (needed_by) value which is part of a variable set to auto populate SCTask "Due Date" field (due_date). I know I can achieve this from a workflow however, this variable is always going to be used as part of...

WP2 by Kilo Guru
  • 866 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to hide variable using catalog client script

I have "computer" variable which is select box in that I have 3 options 1)None (which is coming from by selecting the include none check box) 2)laptop 3) desktop and I have "device" variable which is select box in that I have 4 options 1) lenovo 2) d...

zeerodger27 by Tera Contributor
  • 484 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to display Email Template variable from datetime to date?

I'm setting up an email template that has the following in the message - This task completion is due on: ${complete_by}  The problem is ${complete_by} comes out as a datetime reference.  How do I get it to only display the date? Current ValueThis tas...

rp1 by Tera Expert
  • 380 Views
  • 1 replies
  • 1 helpfuls