Resolved! need to restrict ITIL users to view Survey application and Benchmark applications
I got the requirement that I want to restrict ITIL users to not view Survey Application and Benchmark application.
Forum Posts
Virtual agent - if the users input is "hello how are you" or "hi", how can i configure the bot to respond back with a greeting
Hello, if the users input is "hello how are you" or "hi", how can I configure the bot to automatically respond back with a greeting, without creating a new topic.
Based on variable requested for location parent hide the another variables
Hi All,Based variable requested for location parent hide the another variables.Please suggest. Thanks all.
Calculate Business Elapsed time with 11hr Days instead of 24
Is it possible to adjust the 'Business Elapsed Time' to calcualte as 11 hours = 1 Business Day? Our business hours are 7a-6p M-F excluding holidays. So business days are 11 hours long based on the schedule applied to the SLA. When you pull th...
Needs to add new name to drop down list in User profile
Hi, Needs to add one country name in Phone choice filed in User profile, it should populate to all users andif i add India, it should display +91 like below point 2 i selected UK in next filed when i trying to add phone number it is taking with +22 (...
User should able to enter number and range should be 0 to 65536
Hi Team,We have one port number field and the user should only be able to enter 0 to 65536 and it should also accept (, and – Special characters) For example : 22-23, 25, 80, 443, 2001-2020Can someone please let me know how can I achieve this? Than...
How to add multiple users to a single account in customer_contact table
Hi, How to add multiple users to a single account in customer_contact table.Can anyone please help on this, It will be usefull. Thanks!
How to remove the "view in Teams Desktop App" button
Hello All,We want to remove the "view in Teams Desktop App" button.You can refer to the following screenshotThis comment gets added when we start the MS team chat.It would be incredibly helpful and beneficial for me if this could be accomplished in s...
Background script
Hi All, I am trying to build a script to find all the ‘Group’ managers and validate if they are part of another group ‘ITSM-Managers’. And want to retrieve the list of ‘Group’ managers who are not present in the 'ITSM-Managers’ group . Please assist ...
Resolved! Inserts an attachment for the specified record using base64 encoded content.
Hi all, I'm trying to insert an image into sys_attachment table through scripted REST API. The attachment is getting attached. But I could not see the content of the image. Then I came to know I have to encode it with base64 and i did it and inserted...
Help me with onchange catalog client script based on list collector field.
Hi all, Please help me with the below requirement.We have a variable named "Applications"Based on(Applications) List collector variable values selected by the user which are being pulled from the custom table, in the custom table for that applicatio...
How to route non-logged in user to catalog item in service portal using catalog item link
Hey all,I am trying to achieve that if unauthenticated/non-logged in user tries to use a link to view a catalog item in service portal the user should be able to view it but to order user has to login.Currently it leads to the login page. I tried mak...
Best way to handle clearing values from hidden variables ?
Hi,I wanted to know what the best way to clear values from catalog item variables that are hidden.Here is the scenario, I have a catalog item with several variables. I also have UI Policies that make variables visible depending on the value selecte...
ui action
When a Requested Item (RITM) is cancelled or rejected, it is often moved to a closed state (Closed Skipped or Closed Incomplete). Sometimes, there is a need to restart these items and their associated workflows. This process involves:Creating a UI ac...
how to increase height of the box the user down list box ?
Hi i want to increase the height of the box not the lookup list on the widget page i do not want to be like this
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