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Resolved! How can I edit the Walk-up queue length notification threshold?

Hi, I am trying to edit the threshold number to trigger the Walk-up Queue Length Notification. I thought it might be in a script in the event triggering the notification so I found "sn_walkup.interaction.threshold" in the Event Registry, but I cannot...

Julia6 by Tera Contributor
  • 1577 Views
  • 2 replies
  • 1 helpfuls

Resolved! Service portal: See incidents already open for a CI

Hello, We are using the service portal to allow the end users to create incidents.In some cases, those incidents are open for a shared CI (e.g.: shared printer).We want to allow the end users who open an incident on a shared CI to be able to see that...

a_3 by Tera Expert
  • 499 Views
  • 4 replies
  • 3 helpfuls

Agent chat question - Change presence state of Agent by manager

HiWe have agent chat in our environment where the end user initiates the chat from the portal.We have  help desk agents who would accept the incoming message and they carry on the conversation. Meanwhile, our help desk managers would like to know if ...

gnewuser by Tera Contributor
  • 324 Views
  • 2 replies
  • 1 helpfuls

How to show message in portal banner

Hi Team, How to show message in top of service portal, please find below image I created custom widget, but that meesage is showing in top of search bar, I need message in top of portal or after imageWidget code :<div ng-if="isVisible" class="alert a...

chaitanya34_0-1720161433688.png
chaitanya34 by Tera Contributor
  • 642 Views
  • 5 replies
  • 0 helpfuls

Customize report name while downloading

Hi Team, Need a help on report naming. When we export any reports, the report will be saved with table name.file extension. Is there any way to customize this?I am creating a report for active and inactive records from same table, so when I download ...

Pooja58_1-1719826340000.png
Pooja58 by Kilo Sage
  • 498 Views
  • 5 replies
  • 0 helpfuls

Resolved! Hiding (i) icon in the list view of a table

Hi folks, How to hide (i) icon from the list view of a table, so that one can not open the record by clicking on it. If it is possible please suggest me steps to configure. Thankyou!