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I am not able tp edit the widget "Copy of Walk-up Check-In"

Hi All,  I have clone Walk-up Check-In widget after that i have created the pages and insert the Copy of Walk-up Check-In but i am not able to preview or not able to see page designer .     I am not able to edit the widget or not able to preview the ...

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Send service survey every ticket closure

Hello experts, How can I configure a survey to be sent to a user every time their requirements are completed? At the moment, only the survey is being sent when your first requirement  is closed, but in subsequent requirements, it cannot be sent.   Th...

Resolved! Catalog item

Hi,I have 2 list collector variables called 'select pc' and 'selected pc' (selected pc is hidden in catalog form and visible in task) now my requirement is what ever i select in 'select pc' variable in form it same should be visible in 'selected pc' ...

dixitreddy by Tera Contributor
  • 915 Views
  • 2 replies
  • 0 helpfuls

Customer Satisfaction Survey - Tracking response to feedback

Version in use: WashingtonHi, Service Now Community. Like many in the community, we have customer satisfaction surveys triggered upon the closure of incidents and Requests, and we review the survey responses and associated feedback regularly.In some ...

peter148 by Tera Contributor
  • 2411 Views
  • 1 replies
  • 0 helpfuls

Resolved! Rename Department to Supervisory Orgs

We have a request to rename the Department Table to Supervisory Orgs to better align with Workday.What would be involved in renaming the cmn_department table?

John H1 by Tera Guru
  • 852 Views
  • 1 replies
  • 0 helpfuls

Script for Record Producer to create Standard Change

Our requirement would be to have a "ticket" on the Portal with check box selections, and based on which check box is picked on submission the matching Standard Change template is created. We had a former employee who said Record Producer with script ...

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carlav by Kilo Guru
  • 1033 Views
  • 2 replies
  • 0 helpfuls

Need help with a custom script

Hi Community, We are passing 2 parameters ProjectID and psNo in a Scripted Rest API GET resource. The requirement is to grant access to anyone who has the 4 project titles(u_project.project_manager,u_project.u_delivery_manager, u_project.u_additional...

Knowledge article comment

I checked one knowledge article in  my ServiceNow instance where one person has added comment, but it is showing another person name in the comment. where can I configure that isuue?for example, I'm "Govind" i commented on knowledge article but it is...

Catalog form

One Catalog item two fields  Type 1 : Select Box : CountryType 2 : Select Box : State Country is true then populate state. using Client script but not working. If end user submit form then Approval  to go Network group.Approver is approved after trig...

Ram012 by Tera Contributor
  • 503 Views
  • 1 replies
  • 0 helpfuls

create problem from case

Hello, we use a UI Action to create a problem from case, this button however, will create and save an empty problem in the data base even before filling and saving ( submitting) the form, the result is empty problems without the mandatory field.I cha...

Documentation for OOB fields on Catalog Task Table

Hi All,   Where can I get exact ServiceNow Documentation for fields , like the description of each field what it is meant for on Catalog Task (sc_task) table. I was able to find below : https://docs.servicenow.com/bundle/xanadu-platform-administratio...

Anubhav24 by Mega Sage
  • 1555 Views
  • 3 replies
  • 2 helpfuls

Inbound action is not working

Hi Team, In my instance one of inbound action has already created, by using of that RITM has been created. now I have added some of new email id in same inbound action witch is working fine in dev and test instance email and tickets both are generate...

keval3 by Tera Contributor
  • 594 Views
  • 1 replies
  • 0 helpfuls