How to change button colr in header
Hi TeamUnable to find which color element to change the button color. When I drag mouse over the button then I can see the button text. White button as shown in below. Tis is in backend view. RegardsPrin
Forum Posts
Need to calculate the difference(In Seconds) between two dates based on a specific schedule.
Hi All, I have the below requirement:Need to calculate the difference(In Seconds) between two dates based on a specific schedule.Schedule: Monday-Friday 08:00:00 to 17:00:00 I am trying below script in my PDI, its working fine for day part(means it's...
Help with OnCellEdit Client Script
Hello Experts, I have a development request that I am working on and I need clarity. I was requested to make a modification to functionality on the hardware table (alm_hardware). When the state of a record is changed on the form a custom field (Las...
OOB scanning getting failed
Attachment virus scanning is failing sometimes when loading multiple attachments but it's not happening always below is the screenshot for reference any solutions here to increase the scanning timeout?1.attachment_scan_history table screenshot after ...
Read only access to KB Article not working
Hello Community,There is a requirement to create kb article with certain users should have read access to the kb article. I created the kb article, created the user criteria and mapped into can read user criteria.On testing I can see the user criteri...
How many knowledge bases is too many?
Does anyone have any advice on whether it is better to keep the number of knowledge bases to a minimum and put different types of knowledge in the same knowledge base or have several knowledge bases? Thanks.
Incident Case Type classification
How the questions and requests can be avoided from an Incident form? I am working for a client where incident management module has a Custom field (Case Type) with the following values such as Issue, Request, Questions, Post go live issues. There ar...
Resolved! Trend report by total number of records cumulatively
I am wanting to make a trend line showing the total number of records month by month in a table like cmdb_rel_ci (with some filters added).I am using a Time Series Report, and Trend By Created, per Month, Aggregation of Count.I can get a report that ...
code is not working to update multiple user names on contributors field
Hi All, I have written below Trasform map code to update multiple users on contributor field. but some how it is allowing only one user to update. While loading the data throwing following warning message Contributor abc@ doesn't exist in ServiceN...
Locking down the Assigned To field to only users in the assignment group and service desk
Hello, People have been assigning tickets to people in other groups without knowing their workload. We would like to lock it down so that only people in the assignment group are able to change the assigned to field. I was not sure if an ACL or user...
How do you handle incoming emails from D/Ls or shared mailboxes
The challenge that I see is that users send emails from those shared objects. They are accepted but then the members complain about getting email for incidents that they didn't create and can't access. The later part can be for one of two reasons. ...
Resolved! Workflow "If" activiy
I have a need to add an "If" activity to one of my workflows.I need to have Requested For Department as my true statement. I tried using the Condition and Advanced without success. Any assistance would be appreciated.
Resolved! Track end of life or end of support (Cisco Device)
Hi everyone, I would like to know how it is possible to track the end of life or end of support of a device, more precisely of a Cisco device.
Set Risk level in Standard Change model via Table API
We are creating Change request via table api and setting the Chg model to 'Standard', the problem is that risk being set to 'None' (greyedout) instead of being "low, medium or high". We tried using Put / Patch method to update risk: 2 but doesn't see...
Resolved! Additional Comments - Auto populate "Dear {Customer}, Best regards {Commented by}
Hi Guys,So the ServiceDesk have asked for additional comments to automatically add some text.It Should be like the following:"Dear {Customer},"Comments added by ServiceDesk user"Best regards {Commented By}"The same would go for Resolution notes.I don...
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