KB Attached to the incident but not copied to KB task table.

[Pavan S]

There is an OOB functionality, when we attach any knowledge article to the incident, and it will automatically create a record in 'm2m_kb_task' table. But sometimes it is not getting created in (m2m_kb_task) table. Seems like an intermittent issue.

Does anyone aware of this or can anyone help me on this?

[Suyash Joshi]

Hi @Pavan S 

Did you check this:-

https://www.servicenow.com/community/developer-forum/how-do-i-relate-attached-kb-with-incident/m-p/2...

https://www.servicenow.com/community/developer-forum/attach-kb-article-to-change-task/m-p/1824621

If I was give your answer please accept and give helpful

Regards,

Suyash