Knowledge Management Advanced plugin - free?

[Alt30]

Hi community, could you advise please if Knowledge Management Advanced and Knowledge Management Advanced installer plugins can be installed free of charge (included in the license) for a client with ITSM Pro. The client would like to utilise features that KM Advanced offers, but I need to be sure that installing these will not incur extra charges.

Thanks in advance!

[Kieran Anson]

Yes, and the advanced version is the new default as of Xanadu

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/... 

[PritamG]

Yes, Knowledge Management Advanced and Knowledge Management Advanced Installer plugins are included with the ITSM Pro license and can be installed free of charge. However, it's recommended to confirm with your ServiceNow account representative to ensure there are no additional costs based on your specific contract.

[Dr Atul G- LNG]

Hi @Alt30 

Better check with your ServiceNow Account manager once about cost.

[AndersBGS]

Hi @Alt30 ,

For any cost related questions, you should investigate this with your ServiceNow sales representative, as cost can differs from company to company.