Update Service field on Incident form

[sarabjeet]

Hi,

Can anyone please tell me how to Update the Service field on the Incident table to only allow selections of Application Services.

Regards,

Sarabjeet

[DirkRedeker]

Hi

You can use a Reference Qualifier on your Dictionary record of the "Service field".

BR

Dirk

[sarabjeet]

Hi Dirk,

Thanks for your help.

Regards,

Sarabjeet

[Ankur Bawiskar · Accepted solution]

@sarabjeet 

That business_service field is at task level.

So you will have to create dictionary override for incident table so that it only affects incident table and not other tables which extend task

I could see already out of the box dictionary override for that field so you can update that

1) Configure dictionary

2) In Related list Select the record for Dictionary Override of incident table

3) Select Override reference qualifier as true

4) give this ref qualifier

This is older ref qualifier -> &sysparm_fixed_query=ORDERBYname&sysparm_order_direction=asc

This is the updated one -> &sysparm_fixed_query=sys_class_name=cmdb_ci_service_discoveredORDERBYname&sysparm_order_direction=asc

5) save

Regards
Ankur

[Ankur Bawiskar]

@sarabjeet 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur