Knowledge Management Feedback Tasks

Saisree Kota · ‎03-20-2024

Hi,

Recently we have installed a knowledge Management Advanced plugin.

Enabled some properties to create knowledge feedback tasks when rating is below 3 or atricle is marked as not helpful.

Knowledge Feedback Tasks are being created in kb_feedback_task table as expected but unable to change the state of the kb feedback task.

Need help/ guidance in understanding the Working of Knowledge management feedback tasks.

Thanks,

Saisree

mhegde1 · ‎03-21-2024

From the screenshot we can see that state field is readonly.

Please check if there any UI policy for this field or check the dictionary level of the field.

Thanks,

AshishKM · ‎03-20-2024

Can you share more details, only state field is read-only or entire form.

What's state once new feedback task created.

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Saisree Kota · ‎03-21-2024

here is the screenshot

mhegde1 · ‎03-20-2024

Can you check if only ownership groups(members) can edit the task?

thanks,

Saisree Kota · ‎03-20-2024

checked this one. still unable to change

own

mhegde1 · ‎03-20-2024

Could you please share the screenshot.

thanks,