Knowledge Management Feedback Tasks

[Saisree Kota]

Hi,

Recently we have installed a knowledge Management Advanced plugin.

Enabled some properties to create knowledge feedback tasks when rating is below 3 or atricle is marked as not helpful.

Knowledge Feedback Tasks are being created in kb_feedback_task table as expected but unable to change the state of the kb feedback task.

Need help/ guidance in understanding the Working of Knowledge management feedback tasks.

Thanks,

Saisree

[Dr Atul G- LNG]

Hi @Saisree Kota 

Please check is user has knowledge_admin, knowledge_manager role.

[Saisree Kota]

@Dr Atul G- LNG 

User has both the roles.

[AshishKM]

Hi @Saisree Kota , 

Please check the ACL on table "kb_feedback_task" , there is a field level write ACL applied with some additional conditions. 

var user = gs.getUserID();

var kbFeedbackTask = new KBFeedbackTask();

answer = kbFeedbackTask.hasElevatedAccess(current) || user == current.assigned_to || (user==current.opened_by && gs.hasRole('sn_km_ml.knowledge_curation_user'));

-Thanks,

AshishKM

[Saisree Kota]

Hi @AshishKM ,

In my case  "user == current.assigned_to" is matching still unable to change state.