Last login time not updating for a single user

[georgeprad]

I have a member of staff on the Service Desk whose last login time is not updating on her user record. She has been using SN frequently but the last log time is from a month ago. We strip roles off anyone who has not logged in for 30 days and she has lost her roles this morning as SN does not recognise her log ins. LDAP has been refreshing her account daily. There are also transactions for her in the user transactions module on the system logs. I have checked that she is logging into the right account and can see her presence on tickets she is working on. Can anyone help with why the Last loging time is not refreshing?

[Kalaiarasan Pus]

I would be super doubtful whenever someone says 'Only for one user'. Most of the time it is just one good user who has reported the issue 🙂

I would instead advise you to see if this data is missing or inaccurate for others and see if you can spot any patterns.

[georgeprad]

All the other accounts of people I know have logged in recently looks to be fine. It's just this one that I know of that's strange. 

Regards

Pradeep