LDAP Import creating empty users

SteveChristian
Tera Expert

We currently run a nightly user import/update with LDAP, and starting in October 2023, it started importing 113 users (all are managers/supervisors in 1 location) every night and re-imports them the next night, adding on top of the previous day, so every day we have 113 of the same users imported again. I have been digging through my LDAP transform scripts, disabling one and running a sync and it continues to create the user accounts. 

 

It is only populating two fields, First Name, and Last name and inserts it as so
First Name: CN=Robert

Last Name: Smith,OU=Users,OU=041,OU=04,OU=00-HQ,OU=State

 

 

SCR-20240408-nkvj.png

I cannot figure out what is causing only these users to be re-created every import. 

1 ACCEPTED SOLUTION

SteveChristian
Tera Expert

I found the issue and wanted to make sure anyone having this issue in the future may find an answer here. 

The users that were being created everyday were supervisors and managers, and upon digging deeper, the issue started when I mapped the manager fields in the Mapping assist. 

Apparently, you don't map the manager fields, you use the script in the Transform script to set the manager field. 

Once I unmapped the manager fields, the issues resolved. 

 

SteveChristian_0-1712771418554.png

 

View solution in original post

5 REPLIES 5

luffy3478
Tera Guru

if it is nightly import these users should not get loaded. so the issue might be in your data source or at your ldap server /AD.

the creation of the 113 accounts happens every time the import runs, scheduled at night or manually, it adds a new user every time

luffy3478
Tera Guru

setup fresh ldap data sorces and see if you can replicate the issue

thats a great idea, I will give that a shot