LDAP integration error at LDAP OU definitions testing [LDAP: error code 1 - 000020D6: SvcErr: DSID-0310081B, problem 5012 (DIR_ERROR), data 0 ]

[vemulavamsi]

Hi Everyone,

I have integrated servicenow with LDAP successfully. But after test successful, I went to LDAP OU Definitions and click the test connection, at that time for both users and groups I am getting this error: [LDAP: error code 1 - 000020D6: SvcErr: DSID-0310081B, problem 5012 (DIR_ERROR), data 0 ]

Can any one help me in this regard, why I am getting this error and how to resolve this error.

Thanks & Regards,

Vamshi Krishna

[vemulavamsi]

Hi All,

Here One more issue I am facing, My test connections succeed. But I unable to load the users and groups into the sys_user and sys_user_group tables using transform maps. When I am browsing the Users LDAP OU Definition and Group LDAP OU Definition, it is showing all the groups and users which are available in my Active Directory. But while loading it is failing, I have mapped the fields manually, but still 0 records are loading. It is not giving any error, but after loading it is showing loading success with 0 records.

Can anyone help me in this regard.

Thanks & Regards,

Vamshi Krishna.

[Simon46]

Hello Vamshi,

For your OU Definition, what values did you put for "RDN" and "Filter".

Please note you do not need to put the base DN into the "RDN".

ie. if your full DN is "CN=Users,DC=example,DC=com", then the "RND" only needs to be "CN=Users".

Kind regards,

Simon Liang

[vemulavamsi]

Hi Simon,

Thank you for your help. It is working fine now.

[victoramaya]

Hey there, I'm having the same issue. What did you do to resolve it?