LDAP sync is not working, when a new user is added in the AD the manger information is not syncing the servicenow

[Samudra Ghosh1]

1. On creation of a new user profile in AD, the Manager information is not syncing in the servicenow user profile at the time of creation. through LDAP. 

Any suggestion to fix the issue  will be appreciated.

Thanks in advance.

[Michael Jones -]

Samudra,

Has this worked in the past for this instance, or are you encountering this while setting up the LDAP User Import for the first time?

In my experience the out-of-the-box LDAP User Transform Map will automatically map the user's manager as long as the user's record in LDAP has a value for manager, and as long as the manager's LDAP record matches the filter on the LDAP OU Definition for users. If you can't search for and find the user's manager via the LDAP connection, the system can't import them and set the association at the end. 

I have occasionally seen this process fail if you have modified the OOB transform map for users (or are using a custom one) as there are scripts provided with the OOB version that accomplish this that might be missing, modified, or overridden. You would also need to make sure that the manager field is not mapped directly in the field maps (let the scripts set the value). 

I hope this helps!

If this was helpful, or correct, please be kind and mark the answer appropriately.

Michael Jones - Proud member of the GlideFast Consulting Team!