Link a request to change via flow

[joshmorris]

Hi,

I have a flow that when a request with certain conditions is inserted a change request is auto made. How can I link the request to the change in the related list?

[Ankur Bawiskar · Accepted solution]

@joshmorris 

you can populate parent field of that REQ with the CHG sysId which you recently created.

Once you do then this REQ will start appearing under CHG related list.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AbinC · Accepted solution]

Hi @joshmorris ,

To populate the parent field of a REQ (Request) record with the sys_id of a CHG (Change) record in ServiceNow, follow these steps:

Steps to Populate the Parent Field

1. Identify the Records:

   • Ensure you have the sys_id of the CHG record that you recently created.
   • Locate the REQ record that you want to associate with the CHG.

2. Access the REQ Record:

   • Navigate to the REQ record in ServiceNow. You can do this by searching for the REQ number or using the Request module.

3. Edit the Parent Field:

   • Open the REQ record form.
   • Find the "Parent" field on the form. This field is used to establish a relationship between the REQ and another record, such as a CHG.
   • Enter or paste the sys_id of the CHG record into the Parent field.

4. Save the Changes:

   • After updating the Parent field with the CHG sys_id, save the record.
   • This action will link the REQ to the CHG, making the REQ appear under the CHG's related list.          If my response helped, please mark it correct and Accept as a solution . 

[Ankur Bawiskar · Accepted solution]

@joshmorris 

you can populate parent field of that REQ with the CHG sysId which you recently created.

Once you do then this REQ will start appearing under CHG related list.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AbinC · Accepted solution]

Hi @joshmorris ,

To populate the parent field of a REQ (Request) record with the sys_id of a CHG (Change) record in ServiceNow, follow these steps:

Steps to Populate the Parent Field

1. Identify the Records:

   • Ensure you have the sys_id of the CHG record that you recently created.
   • Locate the REQ record that you want to associate with the CHG.

2. Access the REQ Record:

   • Navigate to the REQ record in ServiceNow. You can do this by searching for the REQ number or using the Request module.

3. Edit the Parent Field:

   • Open the REQ record form.
   • Find the "Parent" field on the form. This field is used to establish a relationship between the REQ and another record, such as a CHG.
   • Enter or paste the sys_id of the CHG record into the Parent field.

4. Save the Changes:

   • After updating the Parent field with the CHG sys_id, save the record.
   • This action will link the REQ to the CHG, making the REQ appear under the CHG's related list.          If my response helped, please mark it correct and Accept as a solution . 

[Dr Atul G- LNG · Accepted solution]

Hi @joshmorris 

"You need to identify what is common between the REQ and the Change Request. If that common field has been filled, then the linked has been created.