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10-09-2023 11:59 AM - edited 10-09-2023 12:21 PM
Hello All,
I have been given a task to monitor all the modules every day, review the relevant logs in ServiceNow, and check if all the security modules are working as expected. The aim of the task is to provide smooth functioning of the ServiceNow platform by building daily/weekly/monthly admin tasks.
Providing a list of such tasks would be helpful.
TIA!
Solved! Go to Solution.
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10-09-2023 12:31 PM
Hi @swapnil15 ,
Certainly! Monitoring your ServiceNow instance and ensuring the smooth functioning of security modules involves various tasks. Here's a list of daily, weekly, and monthly tasks you can consider for your monitoring routine:
### Daily Tasks:
1. **System Health Check:**
- Monitor system health indicators like CPU usage, memory utilization, and disk space.
- Check the instance availability and response time.
2. **Security Incident Review:**
- Review security incident logs for any unusual activities or security breaches.
3. **User Login Activity:**
- Monitor user login activity and look for suspicious logins or multiple failed login attempts.
4. **Scheduled Job Status:**
- Check the status of scheduled jobs. Ensure critical jobs related to security modules are running successfully.
5. **ServiceNow Logs:**
- Review system logs, error logs, and access logs for any errors or unauthorized access attempts.
6. **Security Module Health Check:**
- Validate the functioning of security modules (e.g., Security Incident Response, Access Control Rules, Encryption) to ensure they are working as expected.
### Weekly Tasks:
1. **User Account Reviews:**
- Review user accounts and their roles. Disable or remove any unnecessary accounts.
2. **Access Control Review:**
- Review and update Access Control Rules. Ensure proper access restrictions are in place.
3. **Integration Health Check:**
- Verify the health of integrations with external security tools or services.
4. **Incident Response Testing:**
- Perform incident response drills to test the effectiveness of your security incident response process.
### Monthly Tasks:
1. **Patch and Upgrade Review:**
- Review patch and upgrade schedules. Plan for security-related patches and updates.
2. **Security Policy Review:**
- Review and update security policies and procedures based on any changes in the organization's security requirements.
3. **Vulnerability Assessment:**
- Run vulnerability scans on the instance to identify potential vulnerabilities. Take corrective actions as necessary.
4. **Documentation Review:**
- Review and update security documentation, including access control policies and incident response procedures.
5. **Training and Awareness:**
- Conduct security awareness training sessions for ServiceNow users to educate them about security best practices.
6. **Performance Optimization:**
- Optimize performance by reviewing long-running queries, workflows, and business rules to ensure they are efficient.
7. **Audit Trail Review:**
- Review audit trails to track changes made by users, especially in sensitive areas of the system.
8. **Backup and Disaster Recovery Testing:**
- Test backup and disaster recovery procedures to ensure data integrity and system recoverability.
Remember, the specifics of these tasks may vary based on your organization's security policies, ServiceNow configurations, and regulatory compliance requirements. Regularly updating and customizing these tasks according to your organization's needs is crucial for effective security monitoring and management.
Mark my answer helpful & accepted if it helps you resolve your query.
Thanks,
Danish
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10-09-2023 12:31 PM
Hi @swapnil15 ,
Certainly! Monitoring your ServiceNow instance and ensuring the smooth functioning of security modules involves various tasks. Here's a list of daily, weekly, and monthly tasks you can consider for your monitoring routine:
### Daily Tasks:
1. **System Health Check:**
- Monitor system health indicators like CPU usage, memory utilization, and disk space.
- Check the instance availability and response time.
2. **Security Incident Review:**
- Review security incident logs for any unusual activities or security breaches.
3. **User Login Activity:**
- Monitor user login activity and look for suspicious logins or multiple failed login attempts.
4. **Scheduled Job Status:**
- Check the status of scheduled jobs. Ensure critical jobs related to security modules are running successfully.
5. **ServiceNow Logs:**
- Review system logs, error logs, and access logs for any errors or unauthorized access attempts.
6. **Security Module Health Check:**
- Validate the functioning of security modules (e.g., Security Incident Response, Access Control Rules, Encryption) to ensure they are working as expected.
### Weekly Tasks:
1. **User Account Reviews:**
- Review user accounts and their roles. Disable or remove any unnecessary accounts.
2. **Access Control Review:**
- Review and update Access Control Rules. Ensure proper access restrictions are in place.
3. **Integration Health Check:**
- Verify the health of integrations with external security tools or services.
4. **Incident Response Testing:**
- Perform incident response drills to test the effectiveness of your security incident response process.
### Monthly Tasks:
1. **Patch and Upgrade Review:**
- Review patch and upgrade schedules. Plan for security-related patches and updates.
2. **Security Policy Review:**
- Review and update security policies and procedures based on any changes in the organization's security requirements.
3. **Vulnerability Assessment:**
- Run vulnerability scans on the instance to identify potential vulnerabilities. Take corrective actions as necessary.
4. **Documentation Review:**
- Review and update security documentation, including access control policies and incident response procedures.
5. **Training and Awareness:**
- Conduct security awareness training sessions for ServiceNow users to educate them about security best practices.
6. **Performance Optimization:**
- Optimize performance by reviewing long-running queries, workflows, and business rules to ensure they are efficient.
7. **Audit Trail Review:**
- Review audit trails to track changes made by users, especially in sensitive areas of the system.
8. **Backup and Disaster Recovery Testing:**
- Test backup and disaster recovery procedures to ensure data integrity and system recoverability.
Remember, the specifics of these tasks may vary based on your organization's security policies, ServiceNow configurations, and regulatory compliance requirements. Regularly updating and customizing these tasks according to your organization's needs is crucial for effective security monitoring and management.
Mark my answer helpful & accepted if it helps you resolve your query.
Thanks,
Danish
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08-20-2024 08:55 AM
That looks like it was generated by chatgpt 🙂
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11-06-2024 10:12 AM
Possibly, but is there something you see wrong, or that should be added or removed? I'm in favor of using any tool that helps get the job done better or faster, as long as you still have the skill to know if it's accurate.
