List of available (online) live agents

Rafael Pinto
Tera Contributor

Hello. I have a queue of live agents configured in virtual agent. Is there an easy way to know which agents are currently online, ready to receive chat messages from end users? Thank you.

1 ACCEPTED SOLUTION

Maik Skoddow
Tera Patron
Tera Patron

Hi @Rafael Pinto 

yes, go to table awa_agent_presence

Kind regards
Maik

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3 REPLIES 3

Maik Skoddow
Tera Patron
Tera Patron

Hi @Rafael Pinto 

yes, go to table awa_agent_presence

Kind regards
Maik

Hi @Rafael Pinto 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks & kind regards
Maik

Community Alums
Not applicable

Hi, navigate to Advanced Work Assignment > Agent Presence & Capacity.