List of available (online) live agents

[Rafael Pinto]

Hello. I have a queue of live agents configured in virtual agent. Is there an easy way to know which agents are currently online, ready to receive chat messages from end users? Thank you.

[Maik Skoddow · Accepted solution]

Hi @Rafael Pinto 

yes, go to table awa_agent_presence

Kind regards
Maik

[Maik Skoddow]

Hi @Rafael Pinto 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks & kind regards
Maik

[Community Alums]

Hi, navigate to Advanced Work Assignment > Agent Presence & Capacity.