List on index page displaying closed tickets in Service Portal is displaying in reverse order

riskay123
Mega Guru

Hello

 

We have a list on the Service Portal that display's the logged in users closed tickets. Currently it is displaying the order as oldest to newest but I would like to reverse that view so it shows the newer closed tickets at the top of the list? Is this possible? If so can someone advise how I do it. I have looked the simple list in designer view but I am unsure what to modify in here. We are on Utah

 

riskay123_0-1694582662785.png

 

1 ACCEPTED SOLUTION

Shruti
Mega Sage
Mega Sage

Hi,

Press Ctrl+right click on the widget. Go to instance options

ShrutiW_0-1694584863887.png

 

Add ^ORDERBYDESCsys_updated_on to the filter

for ex - 

ShrutiW_2-1694584943280.png

 

View solution in original post

4 REPLIES 4

Unique45
Mega Sage

Hello @riskay123 ,

Is this a custom widget or an OOB one. What is the name of the widget if it is an OOB?

 

Please mark correct/helpful if this helps you!

riskay123
Mega Guru

I am not sure how to tell this. What I can tell is that it is a simple list referencing the [task] table.

riskay123_0-1694584444697.png

 

Shruti
Mega Sage
Mega Sage

Hi,

Press Ctrl+right click on the widget. Go to instance options

ShrutiW_0-1694584863887.png

 

Add ^ORDERBYDESCsys_updated_on to the filter

for ex - 

ShrutiW_2-1694584943280.png

 

Thanks Shruti, that fixed it 🙂