List View Shows SysIDs on Form

[steveleachman]

Hi all, 

Seem similar queries but can't find an answer to this one. 

I was asked recently to change a choice variable on a record producer to multiple choice.  Multiple choice flat out refused to allow you to pick more that one option so one of my colleagues recommended using a list collector with a reference qualifier similar to the below.

This works a treat, requesters can see all of the options and pick as many as they like.  
However, when the fulfillers look at the form view the choices are shows as SysIDs.  

Any suggestions on how to show the labels? 

[Maik Skoddow]

Hi @steveleachman 

this effect is indicating an ACL issue. If a user group is only getting the Sys IDs then they have no read access to the referenced records and thus no display value can be loaded. What remains is the Sys ID which is stored in the field and cannot be resolved.

Maik

[steveleachman]

This doesn't appear to be the issue as I'm only seeing the SysIDs and I'm the admin.  Same for my other developers. 

[SunilKumar_P]

Hi @steveleachman, 

Please got to the dictionary of the referenced table and make sure the display value is set to true for atleast one column.

Regards,

Sunil

[steveleachman]

I've found this as a solution when the SysIDs are shown on the record producer and tried it to see if it would resolve the issue from the fulfiller form side but no luck.  Thanks tho.