Location from Active Directory

[dvientos]

Hello all,

I am in the process of putting together my incident management process (OOB) and currently we have our active directory linked and are utilizing SSO to get into SNOW.

Within my Incident Management form I can click the search and it will allow me to search all records which are from our Active Directory. Once I choose a person the location field is automatically grabbing the City field from our active directory and automatically populating the field. Now this is great, however within our AD not everyone's city is filled out or accurate. We do however have a parameter within the AD which is updated everyday with a users city location. (WorkLocationCode)

How do I re-point the location to grab the AD parameter which has the correct city location?

Thanks

D.

[dvientos]

When I run the transform it tell me "No import set available Create and load an import set first"

D

[Mark Laucus]

Actually a record load needs to be performed before you can update the transform.   To start a load look under System LDAP-> Scheduled Loads and find the name for the AD User.   Open the record and select the Execute Now item.   This will start a new load.   Once that is completed then do the transform map work.