Lookup icon is not working in "Self Service" view

[Mazin AliKarar]

Dear all,

I am facing a little problem and I hope I would get your help.

When I view a list of incidents in the "Default view" and I open one record I get to choose the "Requester" field for that incident by clicking on the lookup icon.

However when I view the incidents list using "Self Service" view and I open an incident record, clicking on the lookup icon of the "Requester" filed does not do anything.

Please advise what could be the issue??

Thanks,

Regards,

[Mazin AliKarar · Accepted solution]

I have fixed the issue by deactivating the below script:

function onLoad() {

    g_tabs2Sections.setActive(0);

}