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on submit catalog client script

i need the requestor to be from certain departments for a catalog item in service portal. if not they shouldnt be able to submit it. using below catalog client script and script include. it terminates the users from non wanted departments correctly b...

Popular Items on SC Category Page

On my SC Category Page, its shows categories on the left side and popular item tiles in the centre.I would like more control over what is shown here, is there a way to do any of the following:1. Configure popular items to show popular items over last...

Ouzma Zafar by Tera Contributor
  • 421 Views
  • 2 replies
  • 1 helpfuls

Resolved! UI policy on list collectors

Hey all,Is it possible to have a conditional field based on a list collector on a catalog item? I can't seem to get mine working, starting to wonder if its the way a list collector worksI need a multi line text field to show if the list collector inc...

scottjus82 by Kilo Guru
  • 3397 Views
  • 5 replies
  • 6 helpfuls

Resolved! How do I export and import 1 record in sys_attachment table ?

I need to export a record from sys_attachment table from prod. And import it in dev(because I need the same sys id). But using export xml and import xml its not working. When you click on a record in sys_attachment table , that record will be downloa...

Resolved! REST API and script include

The script included below is returning an undefined error. How can I pass the bearer token to other function within the script include? Imagine i will have more function within this script include, and not limited to only one getORGvar GetCostCenterD...

tsoct by Tera Guru
  • 811 Views
  • 6 replies
  • 2 helpfuls

no preview available for a custom reference field

I have created a custom reference field xyz and have written a on change client script to populate the xyz field value as per the existing reference field caller on the incident form.Value of xyz field is getting populated properly as per caller fiel...

abhisek by Tera Contributor
  • 1312 Views
  • 3 replies
  • 0 helpfuls

Resolved! Change - Prevent Requester from Approving

I've read through many of the existing threads, but they don't seem to solve this issue completely. Here are the primary requirements: Change requester cannot be an approver at any stage in the workflowApproval record needs to remain for audit trail ...

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J_ Greene by Kilo Expert
  • 6271 Views
  • 12 replies
  • 13 helpfuls

How to highlight a data pill with yellow in Flow Designer

In my flow I have a Send Email action.  I am trying to highlight the data pill value in my email with yellow.  I have tried to modify the code but when I save it disappears.  Am I doing something wrong or is this not possible to do? <span class="data...

jaubert by Tera Guru
  • 271 Views
  • 1 replies
  • 0 helpfuls