Hi , When the catalog item owner is trying to edit the catalog item in catalog builder, receiving the error "Record producer does not exists" error. There was an "Before" - query business rule in Catalog Item table to list only the catalog item's w...
Hello all, when case is assigned to "XXX" group in provider instance , Incident should be created with some default values in consumer instance. I am looking for help on below field mappingsfield map1: Case(provider) form, we have field called "u_ref...
Hi All,We have a requirement, in which we created a custom portal, and it should be visible to only particular users containing role "xyz". We are able to achieve this. But users with "admin" role without "xyz" role are able to see it. We desire to r...
Hi Team, I want to alert when Assigned To field is changed. For that I have written onChanage Client Script on Assigned To field.______________________________________________________________________function onChange(control, oldValue, newValue, isLo...
How can we search for keywords inside the pdf attached to knowledge article for searching articles?
Hi, OOTB with the Ownership Group functionality enabled, the article approval is only triggered to ownership group members and not the Knowledge Manager and Owner, if the Ownership Group field is filled in the article. Is there a way to trigger the a...
We encountered an issue, where non itil users are not able to editi variables of RITM in Service portal view, actually we are sending a notification to users to modify the variables of RITM, here when ITIL users clicks the ritm link, it is redirecti...
Hi, I am facing issues in clearing a value on two variables inside my variable set using a client script. One of the variable is a Select Box and another is Date/Time. It is working on reference type but not on these two types.
I am trying to access a variable of a variable set using an On_change client script but not sure about the steps. Var set name : on_behalf_of Var name : caller_id - which refers to a table user_info Tried using - var clrID = g_form.getValue('variable...
Hello SN Community, I have created a flow and a subflow for a catalog item. Though I have tagged the subflow to main flow only, I'm getting an informational dialog box as "changes will be applied to 2 flows" while publishing the subflow. I' am unable...
Hi All,Just to know about the Releases in ServiceNow, I am asking this question.I know only Calgary, Dublin, Eureka and Fuji.Is there any release is there before Calgary?Thanks in Advance,Dinesh Chinnadurai
Hi, My requirement is below. If I am removing itil role from users(if user is not logged in 60 days) so the email should be sent to ex: test1@example.com and email body should contains with user(all the removed itil role users) details(like Name, Use...
Hi, I have a field on a catalog item called PO #. I have a PO field on the Requested Item Form I need to map it to. Is this possible? It is not a record producer so I cannot click map to field. When I go to flow designer and click "Update Record" and...
Hi All,Can we enable KB blocks to be searchable on portal? When we add KB block to an article and search with KB block title, all articles with KB Blocks will be displayed. Can we just show KB Blocks in portal when searched? Thanks!
I need to send dynamic approval to the requestor manager if requestor manager is inactive I need to check with his manager if he also in active need to check with his manager this should happen until I found active manager and approval should trigger...
