Hello All, Is it possible to add both Flow and Workflow in a Catalog Item? both are for different scenarios.As mentioned in the help text only one engine can be selected? Please let me know if anybody work on this kind of requirement in past and what...
We would like to track how many incidents have been reopened after being marked resolved.
Hi Community, when I click on resolve button on incident form it is changing the state to resolved and throwing an error to fill all the mandatory details to resolve. which is an expected behaviour. but I don't want to show the state as resolved i ju...
Hi all, Can anyone please help me on how to get instance url dynamically in UI Builder? Eg: (https://devxxxxx.service-now.com)-->need to display in text link component in UI Builder In Text Link component-> its asks for the link -->"https://devxxxxx....
Is it possible to change the approver of a KB article which has already been requested for approval? Please see attached screenshot. I redacted the names of the approvers.
Hi,I'm trying to create a request which is in dedicated domain via inbound action. The sender will send mail to common DL .From DL the mail will be forwarded to servicenow. Here the sender is unknown and DL is known to the system. The inbound action ...
Hi All,I am trying to create on-call contact source. I can only see email source type, I cannot see phone number. Do I need to activate any property to see phone number? As per ServiceNow docs, we can create both email and phone number contact source...
Hi! Can anyone tell me how to change or modify the options in a Select Box variable from a Variable Set using an onChange() Client Script that looks for a variable in the form?The idea is that when the user selects a country in the form, it should af...
My client is expecting a custom button on the servicenow form header with choice values.for example : a button on the form header with dropdown menus as shown below: Anyone please provide all the feasible approaches to achieve this requirement . Th...
My org has been slowly asking me to add script to our Create Incident (New) and Create Incident (Forward) inbound email actions that will recognize messages from certain email addresses and auto-assign them to a corresponding group. This worked great...
I've been trying to use this script for a UI Action button that will pre-fill additional comments with a salutation and sign-off. The trouble is, what seems to very clearly say caller ID to me in the script keeps pasting incident Number into that spa...
My org uses a custom table of "role definitions" in interacting with other systems. They're a true/false field for each role. We display this table as a related list on the User form, so that techs can check what roles a user does or doesn't have. It...
Hi, I'd like to know the correct way to complete a RITM flow. As of now, I'm a little confused, because it seems like the correct way would be to set the stage to "complete" via those yellow stage bars in flow designer - but I can only add stages bef...
Hi All, I have one requirement. If LastBootTime is greater than 90 days on computer CI then send notification to the owner of computer asset (Assigned To). For this I have created scheduled job (Run Daily) and added query LastBootTime relative before...
hi Team,we are working on Major incidents module. Major incidents have communication plans that are nothing but notifications to be sent to the Impacted users. The notifications have a time line attached to it. for e.g. Initial notification to the i...
