Hello, We have a catalog item where users can request help to set up AV equipment in a teaching room. We have added the "Additional assignee list" field to the catalog task that is part of the workflow (90% of the time these types of requests go to a...
Through some misadventure, earlier CMDB efforts have resulted in our original Business Service (cmdb_ci_service) table containing items that should be Application Services. The "Convert to Application Service" button is available, but in testing usin...
In all transparency, I am not great at scripting. I am using the scripting function in flow designer and I need help checking if my variables are null. if they are not null I would like the workflow to go to the next step. Below is where I started...
Hi i have a request with outage management 1 update users throughout outage —how are they notified!?2 are OOB notifications available?3 isn’t there a solution oob in which to add the outages to the portal??thanks
Good day team a specific user is facing this issue, when she wants to send an email via SNOW the email body disappear, we have verified her profile and roles and everything looks fine, also I have run some debugs as Business Rules and Security (ACL) ...
Hi Experts , Good day!Looking for Help in scripting part 1. Incident changing to major(Major Incident state is Accepted)2. while assigning to agent it should show popup and agent will type some text 3. Announcement should be displayed on Employee c...
We have a simple Request FormBy selecting a Support Group - Approval is sent to the Group Manager. What we would like to do is on the RITM Level, if the Support Group was selected incorrectly, we would like to be able to change it, and have the Appro...
I want to send a notification whenever an attachment gets attached to the incident.I was trying using BR on attachment table to trigger the event and when event fired the email should be triggered.But, the problem I am facing is in the case of multip...
As a Change Manager,I need the ability to relate multiple changes on any change type to any other change type on all change recordsSo that I can easily see if what changes have happened that are related to this change.(Many-to-Many relationship)
Assignment group not visible on form or in list view but while checking XML its visible. Checked Dictionary override , reference qualifier and ACLS.Please suggest.
We are just starting to transition to the ITIL best practice priority matrices from an old process were everything were pri 3 and pri 4s. We used Pri 1 and 2 as our MIM. So we are starting from scratch in creating the definitions around impart and u...
I know we can hide buttons and elements in the cart layout for catalog items in the Service Catalog via the "Maintain Cart Layouts" module. How can you maintain the buttons and elements that are available when inside an order guide??My requirement is...
Hello, Just want to clarify if anyone has experience ignoring (not using) the default fields of "urgency/impact/priority" in ITSM product. One of my client is planning to create a new single field (with few levels similar like low/medium/high) and ju...
we have a project to add a new barcode scanning widget on servicenow but the admin wants have a container to host that widget on the walkup check in page without affecting the current functionality. he is does not want to clone that existing page wit...
Hello Everyone, I have a requirement where I need to populate the Requested by manager with phone number as alert. I have written a client script and script include for that. And this needs to be executed based on the drop down of variable in the re...
