Lookup list not working on reference field in employee center?

[Daniel R2]

Hi,

The Lookup list option is not available on the employee center, however it is working on the Record Producer 'Try It' option. Can somebody please help me to fix this.

First screenshot shows the possibility via the Try It option on the record producer.

Second screenshot shows how it is not possible in employee center

[Mike_R]

The field looks fine. What happens when you click the drop down? Do you see any options?

[Daniel R2]

Hi @Mike_R, thanks for your message. When i press the drop down on the field in the employee center, it shows me all the error code options available to select, which is good, however we want the option to see the look up list because, the error codes have descriptions which makes more sense to an agent, so that they can see the description then select the correct error code. instead of it just being random error codes

[Mike_R · Accepted solution]

Unfortunately, the portal works a little bit differently. You won't be able to get the pop-up

The best you can do is add an attribute to that variable so it also displays the description in the drop down. Add this to the variable's attribute (replace yourDescriptionFieldNameHere with the column name of your description field)

ref_auto_completer=AJAXTableCompleter,ref_ac_columns=yourDescriptionFieldNameHere;

[Daniel R2]

That makes sense, thanks for your input Mike, I really appreciate the help. 
I have tested what you have provided and everything worked successfully. I can now see 2 other values i wanted on the dropdown