Macro: Can I create a macro for Additional comments, Work notes fields?

[Eric Gilmore]

Just found out about Code tags, Render journal field entries as HTML  and was wondering if I could setup macros, like I have on the scripting fields, to write the code tags to the fields when I type code.

i.e. I type "code", then press TAB and get: [code][/code] in the Additional comments or Work notes fields on Case, Incident, Problem, etc.

[Maik Skoddow]

Hi

unfortunately ServiceNow does not offer such a feature.

But you could change the plain text version of the journal fields to a rich text editor: https://community.servicenow.com/community?id=community_article&sys_id=a0c863dfdba83cd092bb0b55ca961...

Maik

[Eric Gilmore · Accepted solution]

I wound up just creating templates for now. Perhaps I'll circle back to this and attempt a different solution in the future.

-thanks