Mail script that provide RITM hyperlinks, from Approval notification, and from sc_task notification

[Sai vsk]

Hi,

I have created a Approval Notification which has to include RITM hyperlink(i.e when clicking that link it has to open the particular RITM in service portal). Help me with the script. The URL of the form is mentioned below.

 

[Suseela Peddise · Accepted solution]

Hi,

In order to include RITM link (opens on portal) on approval notification, please use below script in notification email script

var gr = new GlideRecord("sc_req_item");
gr.addQuery("sys_id", current.sysapproval);
gr.query();
if(gr.next()) {
var link = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=ticket&table=' + gr.sys_class_name + '&sys_id=' + gr.sys_id + '">'+gr.getValue('number') +'</a>';

template.print(link);

}

and use below line in the notification body

${mail_script:Portal_link_request} //here , Portal_link_request is the email script name

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

[Sai vsk]

Hi,

Thanks it is working.

[Suseela Peddise]

You are welcome @Sai vsk . 

Please mark my response as correct and/or helpful so that the thread will be closed.

Thanks,

Suseela P.

[Suseela Peddise]

Hi @Sai vsk , 

As per your recent reply, you have mentioned the solution I have provided is working fine.

So, please mark my answer above as the correct one so people know this has been taken care of and this thread will be closed.

Thanks,

Suseela P.