Hi, I am trying to copy attachment to change request when a sys_template is applied? Found couple of post where it is suggested to create a new filed on change request which refers to sys_template field, but wondering how to get this field auto popul...
How do i break page between two topics Prier NCNTS Events comes in different page
Hello, Referring to On Azure, synchronizing nested groups (groups with groups inside) into ServiceNow imports empty records - Support and Troubleshooting We've configured provisioning from Azure AD to ServiceNow, and all works well. However, in some ...
Is there a way in ServiceNow to send a text message to a phone whenever an incident is raised?I'm aware of Twilio integration and the OOB ServiceNow message feature; I'm just looking for another option.Thank you in advance
provide interview questions and real case scenarios on reports, ACL, inbounded email
How can i show all the items belonging to all catalogs and the categories available for a user in this Sc category widget instead of just showing the Popular items, How can i achieve this?
Field nameTablePurpose/meaning/how used?incident_stateIncident knowledgeTask major_incident_stateIncident notifyIncident orderTask origin_idIncident origin_tableIncident parentTask parent_incidentIncident problem_idIncident reassignment_countTask reo...
I am trying to return the label of a catalog variable in flow designer. It seems like no matter what I do, I still get the value of the variable, which is true/false, or undefined. I have tried both items below and cannot get the label. I need to lab...
Hello All,I am trying to show all assignment groups and the incidents assigned to them. I'd like to see ALL assignment groups whether they are assigned to an incident or not.Below is what I tried but did not achieve what is required.
Hi, Is there a way to disable "please type your request". The goal is to get the users to only click the button. We do not want users input. Thank you
Hello,We are wanting to set up permissions on Catalog Items. If it is possible to do by category and or catalogs that would be nice too. Main question is we don't see how to set permissions for fulfillers. Seems like "available for" might be what we ...
I am trying to understand why approving a Change during a CAB Workbench meeting returned a warning message to approve the Change when attempting to navigate to the next Change record. I approved the first Change during the meeting using the Approve b...
How do you move a set of knowledge articles that were created in a lower environment to production environment? And how do you resolve or avoid KB number duplicates?
We would like to use the following conditions that would allow a Catalog Task to be created by clicking the NEW button on the RITM related Catalog Task listThe User has the ITIL roleThe RITM was created after a certain dateWe are considering a couple...
Hi All, I am writing transform map on User table. Based on the feed coming from third party, I want to check if the company they are sending is available in servicenow companies table, then I need to map it, else I need to create it , but the user re...
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