Hello All, We are on Rome version and using virtual agent live chat as well as walk up modules. When agent is creating an incident from agent workspace for an interaction it should set contact type as Virtual Agent when type is chat however, it shoul...
Hi, I have requirement to select multiple options from a drop down. So I have used a List type field for that. But since ,in List field we have to select multiple items one by one. It's quite not user friendly for end user. So, they have asked us t...
Hello All, Hope all of you are doing well. I have a requirement wherein we would like to show inactive users to the non-admin users in the reference field on a catalog item. As per default behavior of ServiceNow, system does not show inactive users t...
current.state = -5; current.type = "emergency"; g_form.setMandatory('category', true); g_form.setMandatory('cmdb_ci', true); g_form.setMandatory('priority', true); g_form.setMandatory('risk', true); g_form.setMandatory('impact', true); g_form.setMand...
We are looking to implement a solution which would allow our Change Managers to override system approvals to progress Change Workflows in the event that a Business Approver tied in to a specific configuration item already provided their approval manu...
hi, In the Incident form make the contact type field editable only for Assignment group members. Need the solution for this requirement.
Hi all,We have a requirement where we need to find all workflows of catalog items that have activities referencing data from a particular field on a table. How can I achieve this?I have tried searching in a couple of workflow tables with no luck. Ple...
What is $scope in the client script of the service portal widget?
Good morning all, I've been tasked with locking down our short description on the incident form and so opted for an ACL to do so. When I set the ACL to work on the DESCRIPTION field it works perfect. If the incident is new, then you can edit it but t...
Hi All, I have created a relationship between incident and problem. This will give the list of the problems with the same CI and that has atleast 1 major incident attached. This relationship has been added to the related list of the Incident form. ...
can we add the dynamic recipients in the email client template...Could you please help me out as i am new in servicenow
Hello, I am currently configuring a service catalog item that creates an approval and fulfillment task. When a request is submitted a request ticket is made. Lets say I get a request number like REQ0012568. Then from there I am able to navigate to th...
Hi, A defect that is related to the H2 library database update which was included in the ServiceNow recent patching program has just been identified. This defect causes a memory leak on Mid-server, impacting the ability to run discovery. When the mem...
Hello, Im trying to create an email script that will update a record on the business application table. The code I have made works. However, I want to insert a button on the email record that will say "update" but the button I am trying to insert i...
I have created a record producer and published on service catalog on portal. Also added Not Available for based on abc company. As per my understanding the above catalog should not be visible for user which belong to abc company. When I tried imper...