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Publish knowledge article on submit

Hi, I want my knowledge article to go through the publish workflow when I press submit, and remove the publish button. My idea was to write a client script that calls a script include, but it's not working. Can anyone help please? I also tried using ...

Set values on a record using business rule

Hi,I have created a business rule to set values on the "assessment instance question" table. I am not able to set the values. I can see the values in the logs. But still i am not able to set those values.Below is my business rule. (function executeRu...

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Hari1 by Mega Sage
  • 898 Views
  • 9 replies
  • 0 helpfuls

Resolved! Change field in a requested item

Hi, I'm trying to change a field in the requested item table from the workflow. Here is my script: var p = new GlideRecord('sc_req_item');p.addQuery('sys_id', current.sys_id);p.query();while(p.next()){p.requested_for = current.variables.name;p.update...

Order Guide's 'choose option' interface in service portal

I want to change interface of order guide's choose option section in service portalCurrently it is coming like this in service portal.But if I am going to order guide from navigator and clicking on try it , then selected catalog item are coming in di...

PrajwalAgrawal_0-1668322388230.png PrajwalAgrawal_1-1668322533959.png

Resolved! Major and Minor Normal changes

Hello All,We have a requirement to classify the normal CR into Major and Minor based on fields such as Risk, Impact, and Urgency.The difference is the Major CR should get additional approval and a CAB candidate. Because the difference is minimal, I d...

Create a problem ticket from change ticket

Hello All, We have a requirement to have the option of creating a problem ticket from a change ticket.First, I don't see this option available in ServiceNow so I understand we need to build a solution to achieve this requirement. Is this understandin...

Bar chart colors not consistent

Hello, I have created reports that I use in a dashboard showing service catalog requests by month by assignment group.  It appears that the order for displaying the bars (state of the requests from left to right) is consistent, but the color assigned...

John Hines by Kilo Expert
  • 924 Views
  • 4 replies
  • 2 helpfuls

Deafualt behavior change tasks in change workflow

Dear fellow process managers, In my work in Change management ihave noticed some inconsistent behavior in the use of change tasks. In certain occasions tasks are set top open when a change status is changed from authorized to scheduled. The status ch...

Error using $scope.page.g_form on the widget using Service Portal

Hi, I have created a widget button on the portal called calculate which is a button. When i scan my update set i see the below warning message which is not allowing me to complete my update set inorder to export my update set. "Widgets should use the...

Hari1 by Mega Sage
  • 1274 Views
  • 2 replies
  • 0 helpfuls

Resolved! Issue with Regex

I am trying to do a regex validation in On change catalog client script to check that the start and end of a text variable value is either letters or numbers ONLY. No special characters allowed. Below is the code I am using: function onChange(control...