Resolved! Generate Microsoft Teams Meeting for CAB
Hi Is there a way to generate a Teams meeting within the CAB Meeting Thanks
Forum Posts
Need to disable Create & Edit buttons on Template bar of Incident Management
Hi All, I need help in below requirement- In Incident form edit and create option in “Toggle Template Bar” should be available only for Major Incident Manager. Please refer below screen shot – A prompt reply would be appreciated.
Resolved! List view not displaying custom workflow stages values
Hi All, I have added few custom stages in the Knowledge module and I have designed a custom approval workflow for it. The following are the custom stage values (they have been added as stages in workflow properties as well as a custom field on the fo...
Resolved! automatically setting assignment group for a Catalog Task in a flow
Hey there, I'm a newly (almost examined) servicenow admin and I need some assistance with a Capstone Project Flow that I'm developing. Basically I've created a Catalog Item Template which is meant for our IT staff to create new catalog items when the...
Resolved! Autopopulate all affected cis in related list of change request to change task related list affected cis
Hi, In change request, there is already a related list of affected cis, there can be multiple affected cis in this related list. I want to populate all those affected cis in related list of change task affected cis. These change tasks are getting pop...
How do service catalog Request / Requested Item / Task state change automatically ?
Hello, I am new to ServiceNow and would like to understand how Request / Requested Item / Task status changes are done automatically ? I would like to change certain behaviors but I can't get to these changes origin. For instance, if all tasks are "C...
Resolved! How to make all fields readonly on the incident form for Cancelled state?
When the state changes to cancelled - for all the itil users -- all the fields should be readonly.
Resolved! addDaysUTC() is not counting current day
Hi, I have a requirement to count days excluding weekends. I have a date range for an example. 12/Jan/2022 - 25/Jan/2022, returns 9 days where as it return 10 days. Below is the code that i am using Client Script: var fromDate = g_form.getValue("from...
Can any one please help me to understand exact difference between fixed start/end relative start/end in data collection job?
Can any one please help me to understand exact difference between fixed start/end relative start/end in data collection job? Fixed.. Suppose I selected as "Data Collector" as daily and used Fixed start as "24-05-2022" and end as "24-05-2033" It means...
How to add a related link on workspace
We are trying to bring a related link that is already present on the platform view to the workspace view. Can anyone let us know how to do that?
Resolved! How do I update value of a Variable on an active RITM/Stask?
Hi All, I have been trying of update variable value on an active RITM. So far I have tried these two script. var gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id','eec9cfc287234d502d2d33b40cbb35b5'); gr.query; if(gr.next()){ gr.variables...
Resolved! I need background script color to be black in the background but it is white now.
Hi All, My Background script was shwoing in Black earlier now it is showing white, I want it to be in Black. Please help me Thanks, Shilpa.
Reopening of a Service Request !!
Hi there...Have any one implemented reopening of service request in tool??If so could you please share the approach. Thanks in AdvanceSitarani
Need to see Incident Duration and/or Business Duration without giving a Closed Date/Time
Hi. I'm trying to get the age of an Incident from Duration and/or Business Duration but neither provides that info until the Incident is given a Closed Date/Time which is OOB. Does anyone know how I can get that info without Resolving or Closing the ...
Resolved! Making work notes mandatory if additional comments are empty and making additional comments mandatory if worknotes has some value.
Hello, I just want: If user has closed completed a catalog task VIA ServiceNow THEN they should be required to enter EITHER worknote or additional comments. - If user provides additional comments then worknotes are not required- If user provides work...