Mail script that provide RITM hyperlinks, from Approval notification, and from sc_task notification

Sai vsk · ‎08-18-2020

Hi,

I have created a Approval Notification which has to include RITM hyperlink(i.e when clicking that link it has to open the particular RITM in service portal). Help me with the script. The URL of the form is mentioned below.

Suseela Peddise · ‎08-18-2020

Hi,

In order to include RITM link (opens on portal) on approval notification, please use below script in notification email script

var gr = new GlideRecord("sc_req_item");
gr.addQuery("sys_id", current.sysapproval);
gr.query();
if(gr.next()) {
var link = '<a href="' + gs.getProperty('glide.servlet.uri') + 'sp?id=ticket&table=' + gr.sys_class_name + '&sys_id=' + gr.sys_id + '">'+gr.getValue('number') +'</a>';

template.print(link);

}

and use below line in the notification body

${mail_script:Portal_link_request} //here , Portal_link_request is the email script name

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

View solution in original post

Harsha Pappala · ‎08-18-2020

Hi,

In the email notification, you can use the insert link button on top. Highlighted in pic below and paste the part of the URL after .com

It would go something like this

sp?id=approval&table=sysapproval_approver&sys_id=..

Mark the answer as useful, if it works.

Cheers

Harsha