Mailbox account is not receiving the emails in servicenow

[satya30]

There is a requirement that I need to create a mailbox account and an inbound email action for that mailbox.

I tried creating the mailbox account using the SMTP Connection and also by using the IMAP connection but when triggering emails to the mailbox account, I couldn't find any emails are receiving for the mailbox account I created.

Please help me.

Thank you.

[Dr Atul G- LNG]

Not sure, why using IMPA, as far i know SMTP and POP3 are two type of accounts we configure in ServiceNow for emails.

[satya30]

There is already one existing SMTP connection, so I am not able to create the new one. It is saying there should be only one SMTP connection. And many of the email accounts are configured using IMAP

[satya30]

error that I am receiving

[Dr Atul G- LNG]

The error is due to time out.

To set up an IMAP email account within ServiceNow, you'll need to install the "Email - OAUTH support for IMAP and SMTP" plugin, configure an OAuth profile, and then create an email account with the IMAP type, selecting "SSL/TLS" for connection security

https://www.servicenow.com/community/now-platform-forum/how-to-setup-smtp-and-imap-email-accounts-vi...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960487

[satya30]

when I use POP3 as well, it gave authentication error