Hi all,
Yesterday I enabled the Major Incident Plugin in our ServiceNow ITSM setup, having watched a info piece on the ServiceNow wiki.
Today we encountered a Major Incident and used the plugin for the first time. It worked well and I liked the flow and management of the incident from the workbench view.
However on the incident itself, where the info piece outlined that once a candidate is confirmed as a Major Incident, a "Major Incident" tab is supposed to appear? This has not appeared once I promoted an Incident to Major Incident.
I've had a look at the form layout for the page and I do see a Major Incident State field, I added it and it appears below. However it is now a tab being displayed on every Incident by default, where I'd maybe only want it to show when I promote an incident.
I'd like as the demo video outlined, for when I promote an incident to Major, that the Major Incident tab then becomes available that records actions and stuff.
