Hello everyoneI try to implement a Service for the Service Catalogue.As required from a user, i should implement a checkbox group.In the end the user should select at least one checkbox, but also can select multiple checkboxes.This step i could succe...
I currently have a batch of hardware assets that do not have related CIs, due to the fact that the Model they are assigned to was built improperly and has a bad Model Category. If I simply go into the model and fix the Model Category, it will only im...
I have a ASP.NET application building an executing a query against a SN instance using the ODBC driver. Can anyone tell me where some advanced documentation is on the use of this driver? I am finding many issues.First and foremost - A query I am look...
Hi, can someone pls tell me the use of "Follow up Date" in Incident form?
Hi Community,We have a need to have 2 different UI Actions for the 'Check Conflicts'. The first one is fine that checks the CI (cmdb_ci) field, but another area of our organization only displays a custom CI extension table when certain other fields...
I was trying to modify the UI Page 'com.glideapp.servicecatalog_checkout_view'. I am trying to add 'state' field which changes based on the 'stage' field from Workflow on the ticket. I am able to retrieve the value coming from the 'stage' field. But ...
Hi,Is there a REST API to get auth token for basic authentication and reuse that token for subsequent request? Is this kind of design supported in Servicenow REST API?
We are looking for adding CSS (Adding a arrow shapes to showcase the state) in the Email we designed. We had used mail scripts and script include which are called from Email Notification.(Email notification calls mail script, Mail script calls the fu...
I feel like I must be missing something extremely simple... But I have spent hours trying to get this field to work like I want it to. I need to be able to have a reference field added to our change request form that references a published KB article...
Hi All, I am experiencing a strange error. When i sent an email from xyz@deploy.zip.net i am getting an error "Sender 'xyz@deploy.zip.net' is not trusted, bypassing script"but i have already added this domain "deploy.zip.net" to...
Hello,Whenever myself or someone views a Knowledge Base, instead of seeing categories or topics on the left hand side, we only see "(empty)". I have created a new KB and it is still displaying the same "(empty)" panel.Does anyone know why this is a...
I sent an issue into HI support and they provided a Problem number for an existing known issue.How can I search the Problem database to find this particular problem case? I searched on HI, community and google but can't find where to locate the detai...
I want to use an integer field to store and display a 5-digit number which is a telephone extension.It gets displayed on forms with a thousands separator - extension 55123 becomes "55,123".How/where can I set the diplay of this field to not use a tho...
My understanding is dates and times are stored in UTC and when retrieving dates via SOAP I am getting the date in the expected UTC offset. However, when I update a record with a Date and Time passing UTC, the value is altered (see below). It appears ...
Hi,I'm having an issue correctly modelling our Services in Service Now. Our scenario is that we support both internal and external clients.The scenario we have, which I'm sure isn't that uncommon is:Generic Service (e.g. Web Hosting)Different variant...
