This I already informed yesterday
Another workaround is this -> No need to touch any ACL etc
1) create a UI action which is shown only when INC is closed
2) on click of that UI action, open a UI page and ask user to select problem from reference field
3) once UI page is submitted, use GlideRecord to update the problem_id field
4) This will work as ACLs are not evaluated while using GlideRecord
GlideDialogWindow: Advanced Popups Using UI Pages
If my response helped please mark it correct and close the thread so that it benefits future readers.
Something like this worked for me, please enhance
I hope I have answered your question and you can enhance it further from here.
UI Action:
function setProblem() {
var sysId = g_form.getUniqueValue(); // Get the Incident record's sys_id
var gDialog = new GlideDialogWindow('set_problem_closed_inc'); // Reference your UI Page name
gDialog.setTitle('Select Problem');
gDialog.setPreference('sysparm_incident_sys_id', sysId); // Pass Incident sys_id to the UI Page
gDialog.render(); // Render the dialog window
}
UI Page:
HTML:
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:ui_form>
<g:evaluate var="jvar_incidentSysId" expression="RP.getWindowProperties().get('sysparm_incident_sys_id')" />
<input type="hidden" id="incSysId" value="${jvar_incidentSysId}"/>
<!-- Reference Field for Problem Table -->
<g:ui_reference name="problem_ref" id="problem_ref" table="problem" completer="AJAXTableCompleter" label="Select Problem" />
<g:dialog_buttons_ok_cancel cancel="return onCancel();" ok="return onSubmit();"/>
</g:ui_form>
</j:jelly>Client Script:
function onSubmit() {
var problemSysId = gel('problem_ref').value; // Get selected Problem sys_id
var incidentSysId = gel('incSysId').value; // Get Incident sys_id
if (problemSysId) {
var ga = new GlideAjax('UpdateIncidentProblem');
ga.addParam('sysparm_name', 'updateProblemField');
ga.addParam('sysparm_incident_sys_id', incidentSysId);
ga.addParam('sysparm_problem_sys_id', problemSysId);
ga.getXMLAnswer(function(response) {
GlideDialogWindow.get().destroy(); // Close dialog
window.location.reload(); // Refresh form to show updated field
});
} else {
alert('Please select a Problem record.');
}
}
Script Include: It should be client callable
var UpdateIncidentProblem = Class.create();
UpdateIncidentProblem.prototype = Object.extendsObject(AbstractAjaxProcessor, {
updateProblemField: function() {
var incidentSysId = this.getParameter('sysparm_incident_sys_id');
var problemSysId = this.getParameter('sysparm_problem_sys_id');
if (incidentSysId && problemSysId) {
var grIncident = new GlideRecord('incident');
if (grIncident.get(incidentSysId)) {
grIncident.problem_id = problemSysId; // Update problem_id field
grIncident.update();
return 'Problem updated successfully.';
}
}
return 'Failed to update Problem.';
},
type: 'UpdateIncidentProblem'
});
Output:
If my response helped please mark it correct and close the thread so that it benefits future readers.
