Managing Attachments form on Agent Workspace - How to download all attachments ?

[Gufran]

It appears that the "attachment' feature does not allow the option to "Download all" documents. This is available on the Incident form on the Now platform. Can someone tell me why are these different? Can this be configured to have the same capability?

Thanks

Agent Workspace - Incident form

Now Platform - Incident Form

[adamb]

Running into the same problem. Any help would be appreciated!!

[Winnie P]

I have been asked this question as well - any solutions yet? Thank you.

[radhakrishna2]

This issue resolved. If resolved can u plz provide the steps to resolve this in Agent workspace

[Micha_ Mrozi_s1]

Hello, any solution on this one?