Managing Manual Approvals

[Ash33]

Hi experts

I have a custom flow for each state in the Change Request which handles state transitions, approvals etc.

But anything manual disrupts the flow i.e. if the Change Manager adds manual approvals that is affecting the flow. What is the best approach to handle such scenarios?

I need to do a check before the state moves to Schedule state to see if there are any manual approvals. If its in the state of requested, add info message and ask to complete approval. Once approved, move to the next state. If rejected, move back to New.

Any suggestions?

Regards.
Ash

[G Ponsekar]

Hi @Ash33 ,

When manual approvals are added outside of your flow, they can disrupt the process because the flow is not designed to wait for them. The best approach is to build the check for manual approvals directly into your flow logic. You can use a dedicated "wait for condition" action that ensures all necessary approvals—both automatic and manual—are completed before the state can transition

The logic should be placed in the flow that handles the transition to the "Scheduled" state

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Thanks, GP