Mapping Business Impact field to Incident table

[ryanduclos]

Hello everyone,

I am currently using a record producer in the service catalog for ESS users to create an incident.

A new requirement popped up where we want to showcase 4 text options where each one would correspond with the correct impact value.

For example, would be nice to have radio button variable that had these options

"Service Interruption affecting whole site or network, mission critical server or service, or critical application on a managed Server." - This would map to the impact field with the value of 1.

"... option 2" - this would map to the impact field with the value of 2
"...option 3" - etc.

"...option 4" - etc.

I tried creating 4 checkbox variables that held the above options, but these only return true or false and I can't pass an integer value over. My second attempt was to try and use a catalog client script onSubmit() to see what checkbox was checked and then set the impact field on the incident table, but doesn't look like the script has access to the incident table at this point in time.

It seems the only way I can map values to the impact field is using an option set, but option sets limit the amount of text and so using the descriptive options like above is not possible.

Am I missing something? Or am I going to have to just simplify the option set to being Critical - 1, Major - 2, Minor -3, etc..?

Thanks for any insight into this.

[amathews · Accepted solution]

On your record producer, create a select box variable, match the values on the on the select box questions to the impact values. map the fields and you should be good to go.