Maximize Agent Chat when the portal page loads

Aitor Cabello · ‎05-24-2022

Hello,

We are using Agent Chat and we want it to appear maximised when loading in the portal.

Is there a way to do this without cloning the widget?

I appreciate your help.

Best regards.

Mark Roethof · ‎05-24-2022

Hi there,

Do you mean like having a fullscreen Virtual Agent client? Or just bigger as the out-of-the-box size? Also how are you opening the Virtual Agent client, still through the icon on the bottom right, or something else?

Happy to help you, just let me know a bit more details.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Armine Khurshud · ‎01-24-2023

Hi Mark,

I indeed would like to know:

1) whether it would be possible to have a fullscreen VA client?

2) can we have a function so the users can maximize it if they want? and is it possible to give the users the opportunity to move the VA position from right to left?
3) the last question, is it possible enable the users to change the background color, for example darker?

many thanks!