MI Workbench Comms - can replies be added to the Incident?

SiWri
Tera Contributor

‎04-04-2024 08:49 AM

We use the workbench in an MI to email key stakeholders and make them aware of a Major Incident when logged. If one of those users replies to the email, sent via the Workbench, it does not update the MI. Is it possible to do so? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-04-2024 08:54 AM

Hi @SiWri 

 

I never tried but it might be worth exploring the Email Inbound action. I am not sure, bcz at last it is same record and table. But give a try. 

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