Mid-server issue - Windows could not start the ServiceNow Mid server on local computer

AbdurRahmanSnow
Tera Guru

Good afternoon.!
I have a requirement to start a service in a Mid-server. I have logged-in to a mid-server hosted on Windows OS, and I went to "Services" from start bar, and I want to start a service. But it keeps failing and gives me the below error:
"Windows could not start the ServiceNow MID Server_--- 01 PROD on Local computer. For more information, review the System Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1."
Do you know what this error mean? Please help on how to start this service. 

AbdurRahmanSnow_1-1774514319948.png

I also went to our ServiceNow Mid-server table for this server and checked that it is currently down, and I found the below error:

AbdurRahmanSnow_3-1774514620008.png

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Look like you are not picking up right Service here mate.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818950

 

Please check is local account have all access ,  as this issue due to this. I posted a video yesterday on my channel for same in data foundation playlist - have a look there

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron

Hi @AbdurRahmanSnow 

 

https://youtu.be/csFyC-68r6Y?si=p1CwW0HLB4Xg3zun

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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✅ Summary - Day 26: MID Server Installation & Setup 1. MID Server Prerequisites Windows Server 2012 or later Minimum: 8 GB RAM, 128-100 GB storage Cannot install MID Server on Windows 11, so a virtual machine is required 2. Azure Virtual Machine Setup You created a free 30‑day Azure account with ...

Tanushree Maiti
Tera Sage

A "service-specific error code 1" for a ServiceNow MID Server commonly indicates an authorization or permission issue with the Windows account configured to run the service. The account lacks the necessary rights to start the service or perform required operations.

The Windows account used to run the MID Server service doesn't have local administrative rights or the "Log on as a service" permission.

 

Check this post , if it helps.

https://www.servicenow.com/community/servicenow-ai-platform-forum/mid-server-not-starting-error-code....

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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