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‎01-27-2021 07:04 AM
I'm working on our Service Portal and have a custom widget that I'm trying to add snc_internal and snc_external roles to. However, I just noticed that those roles no longer exist in any of our instances as an option and the weird thing is I have many OOB widgets that are using these two roles. Any insight on this is much appreciated.
Thanks,
AJ
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‎01-27-2021 02:19 PM
So apparently both snc_internal and snc_external roles are not only dependent on the Explicit Roles plugin as documented but the assumption that these two roles are available because current OOB widgets use this role without the plugin is an incorrect assumption. Also, the Explicit Roles plugin can't be installed standalone. It must be installed through either the Customer Service plugin or Human Resources plugin.
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‎01-27-2021 08:28 AM
The roles aren't there on the roles table or the roles just aren't there on the widget's role picker?
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‎01-27-2021 01:10 PM
Both, but more importantly these two roles do not exist on the roles table.
Thanks,
AJ
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‎01-27-2021 01:25 PM
Check if you have the Explicit Roles plugin installed:
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‎01-27-2021 01:44 PM
I originally saw that document and search for the Explicit Roles plugin and no we don't have it and it's not available to install when searched in the Plugins List.
