Monitoring tool Integration and rules

[abhijats]

Hi,

I have a query related to Monitoring tool Integration with SNOW:

1> There is a scenerio- If some CI or network device is down, an alarm or alert should be generated in monitoring tool then on the basis of that alarm a ticket should be opened in SNOW. And when the status of that particular alarm gets closed, the related incident ticket should get closed.
Is this possible, I have read the Document of Nimsoft Nimbus, but couldn't find this information.

2> Also tell how to make it possible that this integration filter only major alarms and produce tickets with critical priority.

Specifically, tell which Monitoring tool fulfill these two requirements?

[Jay_Ford]

We use Nagios as our monitoring tool in conjuction with a perl script that runs on the Nagios servers to communicate with out instance through SOAP. With Nagios, each alert has it's own alert ID. We created a field in the incident table to hold this alert ID so that when Nagios creates a ticket for the alert it can find the corresponding incident to an alert for updates. You could use this same method for finding the related incident to close it depending on whether your monitoring tool has a similar type of ID.

[Kirk2]

Hi Jay,
We are just starting our Snow and NagiosXI integration and we would like to do this also.
Can you share with me any more information or documentation on the process?
Appreciate your time
Kirk

[VronSvcNow]

Yes, I would like to know about this integration process as well.
Thank you.

[AJ63]

Hi VronSvcNow Would you able to share document on Nagios Integration as you have mentioned here, this would be very helpful for us as well?