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How to close parent when all children are closed?

I am attempting to write a client script to cover all artifacts in the task table. Upon change to state to any of the closed states (I believe out of the box they are 3, 4, 7, 8, 5, 6, 106, 107, 157), have the script check the parent to the child and...

JL5 by Tera Contributor
  • 1326 Views
  • 2 replies
  • 0 helpfuls

Unparseable Date: "CHGXXXXXX" java.text.ParseException: Unparseable date: "CHGXXXXXX": java.base/java.text.DateFormat.parse(DateFormat.java:395)

I started receiving this error on Friday morning and not sure what is causing it.  I upgraded to San Diego friday evening so im not sure why all of  a sudden this started friday morning.  I have received 21k repeat errors already today referencing di...

Resolved! I want to create a requested item from a record producer which is in service catalog , I have created the record producer , now it need to show in RITM , after approve it will go to destination table

I have created a record producer named demo approve item , it should create a requested item , which will go for approve , if the request is approved whatever data we have in that record, it should get updated in destination table .

Amit Dey1 by Tera Contributor
  • 1113 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to get the field value in service-now using LDAP

Hi Everyone, The AD team has created a field at their side. And we at service-now side has created the same field in users table. But can someone let me know the process how to update the field present at service-now side when LDAP sync is done.  In ...

Lucky1 by Tera Guru
  • 942 Views
  • 12 replies
  • 1 helpfuls

Resolved! Best practice for granting read access to 'cmdb_ci_service' table

Hi, When building a change request item (record producer) in the Service Catalog, what is the best-practice for granting a non-admin user the ability to read from the 'cmdb_ci_service' table?  For context: I have created a variable on the Catalog Ite...

UbiquitousRD by Kilo Contributor
  • 2138 Views
  • 5 replies
  • 1 helpfuls

Resolved! I have to copy Attachments from HR case to HR task

HI team,   I have to copy attachments from HR case to HR task. I tried below code  Table : sn_hr_core_case After BRule with inssert and update.   code should be:var sysID = current.sys_id; var CopyAttach = new GlideRecord('sn_hr_core_task'); CopyAtta...

Bidirectional issue in ServiceNow ebonding

Hi All,I'm facing one issue.  We are doing bidirectional eBonding between two instances to copy incident records using flow designer and "ServiceNow remote instance spoke" and created flows on both the instances. However, the issue is it is going in ...

User205031 by Tera Contributor
  • 1097 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to recognize how assigned roles

When you see the role assigned to the User IDIs there a way to tell which group the ServiceNow role was assigned to or personally assigned?

ayano by Giga Guru
  • 1232 Views
  • 8 replies
  • 2 helpfuls