How to hide related list from sys_popup view in ServicePortal ?
Reference Icons on Service Portal forms are taking default view.I removed related list from Service Portal and Self service view.Then also forms have Related links.
Forum Posts
How can we open live agent chat directly from a button click on service portal
We have a button in service portal, onclick of which we want live agent chat to open in the VA popup. FYI, We are using advanced work assignment. Ant suggested approach for this will be really helpful.
Resolved! Mask 16 digit credit card but not 20 digit numbers
Hi All - We have a change in requirement where we want to mask 16 digit credit card information in inbound email body but not 20 digit numbers as they are not credit card. I've below script that works perfectly but it masks any number over 12 digits ...
I want to enable incident auto resolution virtual agent
I want to enable incident auto resolution virtual agent But getting error while saving it. Please let know how to enable this.
To add line break in Script include
I have one notification for RITM's In that i need to add line break after every comma for description. Below is the script include part. Please suggest. default_sc_req_item_rows: function() { this.row('Number', '${number}'); this.row('Short descrip...
How to set category which is based on user location in standard proposal change
In Standard change proposal we have a category field which has 2 values 1. Automated Change 2. NZ Automated Change, How to set the value if the user location is global it should set Automated change and if the user location is NZ then the value shoul...
Resolved! Script to remove model Categories from Hardware Model
Hey all, i need some asssistance creating a script to update model categories on some hardware models that have the incorrect model categories captured. Issue i am tryiing to resolve is most of our EUC devices have been captured as both Computer a...
Resolved! How can I view the incidents assigned to me in My Requests widget?
Now, in the My Requests Widget on the Service Portal, only the incidents I created are displayed.How can I view incidents created by others and assigned to me?
Anyone knows about Interaction table Queue field?
My client asked for this field (Interaction.queue) to show in Active Chat list in agent workspace. I added it to the columns. But then they are complaining that they are always empty. I checked all Interaction records and the Queue field are all empt...
Resolved! how can i display info message in catalog form
Hi All, below is my requirement. based on operation i need to display info message like below 1) test1 2) test2 using add info message (i need to use single info message). Is it possible to get?
Flow Designer fails create user with error code 203b
Hi all, I have an issue that when flow designer create AD accounts, sometime it fails with the error as below. A local error has occurredHRESULT: [8251] Stack Trace: at Microsoft.ActiveDirectory.Management.AdwsConnection.ThrowExceptionForErrorCode...
Resolved! Catalog item variables in list view
Hi all, How can I view the variables of a particular catalog item in list view? Thanks, Mallika
Resolved! How to hide a related list tab based on some condition
There is a requirement where when state is in New, I want to hide a particular related list
Resolved! transform script target field
Hi, I have a scenario where if I get any value that doesn't exist in choice list (target table field is a choice list where label and field = ABC). The issue is how to set the target field value to the default value as 'ABC'. Please help me with this...
Resolved! How to know the related list tab name
How to know the name of related list tab? I mean unique name
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