Hello Experts, I have been trying to populate reference field value using transform map script, but it is not giving me exact output. Could anyone suggest me any changes in the script so that field will take correct cafe value, Any suggestions much ...
How to create interactive filter for list field ? In the incident table I am having a field called "Group" which is a list field and it refers to "sys_user_group" table.. I understand that I need to use filter as "Cascading Filter" but I was not abl...
Hi Community! I have a problem with a record producer on Service Portal, when I try to use my record producer that I create for incidents appears the following errorThe user that I use to test have the role and is included in the "Available for" rela...
Hi we got new requirement to make Virtual agent bot visible from servicenow to third party application but few topics should be hidden in third party applications And we are trying to hide few topics using below code, but we are having below issues ...
When a change request state moves to Assess, any change task that is not in the open state, moves to the open state. For example, if I have 2 change tasks and one state is WIP and the other is On Hold, when the Change Request moves to the Assess sta...
Hello. I have a request to assign incidents to the fulfiller who created them as well as the assignment group they are a part of if they create the incident. I have considered using a business rule or just using the assignment rules to accomplish thi...
I am trying to set the field in yyyy-mm-dd format but it is giving me undefined value. var date = "20.10.2018"; var dt = new GlideDate(date); var dt3 = dt.getLocalDate().getByFormat("yyyy-MM-dd"); gs.print("Date :" + dt3); Thanks in advance!
Looking for some help to understand the below 2 lines of code var commonName = SNC.DiscoveryCertificateUtil.readCommonNameFromCSR(sCSR); var alternateName = SNC.DiscoveryCertificateUtil.readSubjectAlternateNameFromCSR(sCSR); I understand SNC c...
When we send the customer an email using the More Options (appears as three dots in the header) the sent email will display in the activity stream in the technician workspace for the technician working the ticket, but that email will not display for ...
Hi All, Disable additional comments notification for ritm when added sctask comments Added. I have written business rule script to copy sc task comments in Ritm its working fine. Now my requirement while coping sctask comments to ritm no need to s...
Hi All, On the Knowledge Article form, when value of 'Knowledge Base' field (field type is reference, getting value from Knowledge Base Table) is changed. A field message should appear below this field, that should contain value of 'Description' fiel...
We have started using service builder to define our business services and offerings. We have noticed that catalog items that are available in our Service Portal are no longer available to order after we assign them to a service offering thru service ...
While troubleshooting performance complaints when opening a specific catalog item on the Service Portal, I noticed our sys_choice table contained more than 400,000 records.After looking closer, there are more than 300,000 records which all contain a ...
Hi experts, How to cancel a problem ticket? Is it possible to cancel it without adding any scripts from back end? Please suggest a solution for this. Regards,Sofiya
We updated to San Diego about a month ago. It was just noticed that when a guest user replies to an email sent from an ticket the reply doesn't go into the ticket. I've checked records to see when this started and it definitely began the moment we ...
