How to show request,requsted item and task in one place?
Hello All, We have requirement to show the request,requested item and corresponding task in one page.How can it achieved? Please help me on this
Forum Posts
Run Business Rule checkbox in Transform Map
Under health scan, I need to uncheck the "Run Business Rule" checkbox in Transform Map, only for those maps where it's not needed. So, how can I check if there is any Business Rule running after the transform map.
Trying to use an encoded query with REST API request
Hello all, I am trying to pass two parameters to a REST API that I have created. The parameters are: queryParam.opened_at_start_date and queryParam.opened_at_end_date. The values are formatted and passed as: opened_at_start_date=01-01-2022&opened_a...
Resolved! How to change the Post Incident Report on incident
On the incident form for Major Incident, we have the Post Incident Report tab, when incident is resolved. I would like to replace the table under Findings for all news major incidents, but where, do I do that ?
Approval workflow Nudge
Hello, I was curious if anyone has ever run into an issue with a stalled approval workflow. We have a workflow currently that has two approvals one after another. One Approval-User stage, and if Approved moves on to a Approval-Group stage, if that i...
How to display a one column in the list view of related list to only particular group ?
Hi All, Actually in the form we have some related lists, so in the one of related list's, in the list view, i want to display one column to only two groups(Assistants and administrators), only those two groups people able to see those column in the l...
Resolved! Calculate months difference between two date fields
Hello, I have a task to calculate the number of months between two date fields. (Price validity end date – Change date) I tried to solve it with the code below, but I don't think that's the best approach. var changeDate = new GlideDateTime(current.u...
How to move a Change from Authorize to Scheduled with open Tasks
Hello, In Normal Change I have created a Subflow which is create 2 Tasks in New state. This is working so far. The Change can moved to Asses, moves automatically to Authorize.But after Approval the Change stays in Authorize State and don't moves to ...
Resolved! Acl not working on scripted rest API
Hi All I have created an ACL for accessing rest api and attched in security tab but its not working all users without itil role also can retrieve data from ServiceNow how we can rectify this issue? ACL POSTMAN USER PROFILE ...
Catalog item request instructions/templates
Does anyone have a template or form guidance on what they provide to their users to create a new catalog item?
Business Rule for First Response (table agnostic)
I've looked through the following solutions for First Response in the community that do not solve my problem. See below: https://community.servicenow.com/community?id=community_question&sys_id=db7367e5dbc474102dc24f78139619d5https://community.servic...
Resolved! Email notification on local administrator login
Hi @Maik Skoddow , I have a requirement. As a System Administrator, I need an email notification set up to send an alert when a local admin login occurs in the production environment to ensure that this account is not used unless absolutely necessary...
RITM and Request must be same as Catalog Task state, When state changes
Hi All,I want to keep RITM and Request states same as Catalog Task(SC TASK) state for particular catalog task's when state changes.ex: If Catalog Task state changes to 'working in progress' then RITM and Request state also should be same in 'Working ...
How to make 'Create Outage' button available on Change request Outage related list tab
Hi There, It is recommended by ServiceNow that we need to use 'Create Outage' button from UI action instead of using 'New' button from List control. Can any one guide or give best practice how to achieve 'Create Outage' button available on Change req...
Resolved! How to get the first related record in the business rule
Hi All, I am stuck in middle, please help me to sort my issue, for 1 problem if there are 5 incident records are related i want to get the first incident which is related to that problem and want to update some data in to that incident. Let me know h...
