More Than One Service Operations Workspace

Jon Collins2
Kilo Sage

‎08-31-2023 08:05 AM

Hi Folks, 

 

Is it possible to have more than one Service Operations Workspace? We are pushing our entire IT department into the SOW and we are finding the unique needs of various teams may necessitate different configurations.

Is is possible to replicate the SOW, and if so, are their any reasons why this would not be recommended? 

 

Thanks in advance.

0 Helpfuls
  • 357 Views
2 REPLIES 2

Eswar Chappa
Mega Sage
Mega Sage

‎08-31-2023 11:07 AM - edited ‎08-31-2023 11:08 AM

Hi @Jon Collins2 please go through the below community article on SOW

 

https://www.servicenow.com/community/service-operations-workspace/getting-started-guide-for-service-...

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

0 Helpfuls

Mathieu Lepoutr
Mega Guru

‎09-11-2023 02:03 AM

Hi Jon

 

Yes, this is possible. After you have two Snow instances, please keep the data flowing through the use of Exalate, an integration solution.

 

It offers customizable data mapping, ensuring you define which fields sync and how data transforms to meet your specific requirements. With bi-directional synchronization, data stays up-to-date in both instances. Conflict resolution rules can be set to manage simultaneous changes effectively.

 

Hope to have helped you.

0 Helpfuls