Moving from one state to other in problem management

pasupuleti loke
Tera Contributor

‎07-06-2022 11:22 AM

In a problem ticket if it is in assess state can it be directly moved to closed state.

Labels:
0 Helpfuls
  • 584 Views
1 REPLY 1

Mohith Devatte
Tera Sage
Tera Sage

‎07-06-2022 11:28 AM

Hello,

No i dont think so. In OOB version state flow it has to go through Assess and then RCA and then fix the problem , then move to resolved and then closed.

However you can tweak the condition in the COMPLETE UI action saying that it should be visible on assess state also you can achieve this. If you want you need to customize this way 

Please accept the solution if it answers your query

0 Helpfuls