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proposed change needs improvements

Hi,For Changes we are looking into the possibility of using the 'Proposed Change' right click option for 'Affected CIs' to allow the 'Assigned to' of the Change to ensure the CMDB is updated according to the scope of the Change.We are currently runni...

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klautrup by Kilo Expert
  • 3501 Views
  • 9 replies
  • 0 helpfuls

asset to CI sync - install_status on update of CI fails - Issue?

So there are tables of sync rules, with script includes doing the work, right?On the Asset-CI hardware status mapping the mapping is, if a "both directions" rule is in place would be to keep the Asset's Asset Status and Substatus in sync with a CI's ...

cyked by Mega Guru
  • 1902 Views
  • 4 replies
  • 0 helpfuls

Display Catalog Item Form variables in My Requests Widget

On my Service Portal Index page, I have included a "My Requests" widget which will display the user's requests (where the Requested_For is the user).   This is based upon a Simple List, which finds Active requests for the user, and shows the REQ numb...

omnikb by Kilo Contributor
  • 1978 Views
  • 4 replies
  • 0 helpfuls

Resolved! Auto-Close Resolved Cases

Hello SN Comm,So I have had help with this in the past, and believe I got a lot accomplished.. However, I believe I missed an important piece and overlooked what I should have really done.The OOB Incident Autoclose looks like this:autoCloseIncidents(...

change approval through email

Hi..In change management approval process, before each approval an notification will be send to the approver , I want the approve and reject link to be added in the email template so that approver can directly 'approve or reject" through mail.How to ...

papukutti by Kilo Contributor
  • 1722 Views
  • 2 replies
  • 3 helpfuls

Resolved! Search for Work notes or Comments

How can you create a filter or list layout to complete a text search for additional comments or work notes?     I have a requirement for our ITIL users to be able to search the system by these fields.   Also, how do you search for information added w...

KristyS by Kilo Guru
  • 21688 Views
  • 6 replies
  • 3 helpfuls

Resolved! "Approving" field on sysapproval_approver showing sys_id

After upgrading to Istanbul from Helsinki, the "Approving" field (type Doument ID) on the sysapproval_approver table form is showing the sys_id of the document being approved rather than the name, which is set to true for display in the dictionary (i...

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Improve form performance by glide_list variable attribute

If you have a list collector type of variable on your catalog item form and struggling with the performance of the form, you can add the glide_list variable attribute to the variable.It improves the form load time significantly. Variable attributes ...

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Resolved! Creating multiple users at a time

Hello everyone,         I have a query related to creating users in service now instance. Can we create multiple users at a time in an instance. Please help me in this context         Thanks in advance...