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Resolved! Parent and child Incident relationship

I want to establish Connection between parent incident and child incident (Parent incident field is present on incident form).Whenever any incident is updated as parent of 'N' numbers of incident then all the child should be updated with worknotes th...

Prabhat4 by Tera Contributor
  • 12007 Views
  • 7 replies
  • 2 helpfuls

Assessment vs Survey for change review?

Hi all,I've tried making sense of the survey and assessment modules from the online materials - but just want a bit of advice on how other people are achieving what I'm planning. . .The end goal is to have a questionnaire (be it an assessment or surv...

tom_pb by Kilo Expert
  • 1904 Views
  • 3 replies
  • 0 helpfuls

Resolved! Cloning a Closed case possible?

Hello SN Comm,I was wondering if anyone knows if Cloning a Case is Possible in SN Istanbul Patch 7 version.I know I am able to (as I have the feature) to Clone a Task.. However, I have not see anything about being able to Clone a Case.. Does anyone k...

Schedule - The date and times you entered were invalid

I have built a wizard which is used to add a record to the Schedule Entry table (cmn_schedule_span). The wizard works and the record is inserted correctly but a get an error message "The date and times you entered were invalid". I trying to workout w...

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tomelk31 by Kilo Explorer
  • 1772 Views
  • 5 replies
  • 0 helpfuls

Most Useful section in Knowledge homepage configurable?

Dear all,I am working for a Client who have a requirement to manually push articles to 'Most Useful' section in the Knowledge Homepage.As I read fro Servicenow docs that articles come under 'Most Viewed' only if it is marked helpful, so wanted to kno...

Resolved! Standard Change Proposal

Hi folks,I'm sure I'm missing something obvious   but can't get to the bottom of this one. When creating a new Standard Change proposal, on hitting 'Request Approval' we're getting an error message specifying that several fields (see below) haven't b...

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adam_seeber3 by Kilo Contributor
  • 2299 Views
  • 5 replies
  • 1 helpfuls

how to change the width of widget in service portal

I need to change the size of the 'Key Request' widget and make the same as above widget but I don't know which css property to change.As the widget was 'Icon Link', I opened the widget editor and tried to edit but I was not sure which to change.Any h...

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Strategy for Code Promotion?

We are just beginning and need a formalized way for enablement leads to request update set promotions.   What are some strategies?Should this be a Catalog Item Request or a Change Request?What are some options for keeping Stories and Update Sets asso...

Avoid duplicate incidents , requests , problems

Hi all,kindly help me to avoid the duplicate incidents , requests , problems ...either manually or through integration .we had   options like Unique button and colease make true in transform maps .   Kindly provide other alternate way ( business rule...

Resolved! How to customize the states for workflow ?

I have some knowledge articles that use OOTB review(publish) workflow and some that use two level custom review workflow. I need to show their states in the list view appropriately but there seems to be no way to control the states .   Is it possible...

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malathir by Giga Contributor
  • 2863 Views
  • 5 replies
  • 3 helpfuls

Resolved! Portal Page Designer -

Hi, anyone that have knowledge to the Widgets on Service Portal, named: "Data Table from instance Definition"..?I want to change the layout in 2 ways:1) I would like to remove the breadcrumb. This is critical, because the user should not be able to s...

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pfriis by Mega Contributor
  • 1520 Views
  • 4 replies
  • 2 helpfuls

Create New Reminder within an Incident - Permissions?

I have enabled "Reminders" within an Incident by doing the following.   This is all out of the box - no manipulation and we are on Fuji.Added the "Follow up" field to the Incident formEnabled "Reminder --> Task" as a Related List to the IncidentWhen ...

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mattthompson by Kilo Contributor
  • 5213 Views
  • 18 replies
  • 5 helpfuls

Reports and Custom Charts

Good morning all,  Still learning ServiceNow and making my first foray into Custom Charts.   I have 2 reports that separately display the data I want to combine into 1 custom chart.   Is there any way to use those 2 reports as my Data Generators or f...

bhenson by Kilo Expert
  • 10803 Views
  • 20 replies
  • 3 helpfuls