Hi,I have been looking everywhere but cannot find any UI Macro, UI Policy or Client Script that is responsible for the behavior of comments and work notes fields on the Incident form.I want to disable the toggle that merges the two fields together. I...
Hi guys, I'm working on something where I need to be able to have a list field with the available task types, so I can choose if a ticket can be assigned to a group based on the task type.I know that when on task we can create a filter based on the t...
Hi,We have some html tags inside Help Text for Service catalog, to avoid this problem we got workaround to update "glide.ui.escape_text" properties to false.But once we update this property to false and if we try to open any record from servicenow we...
In the below script when condition is "No" I want to display a hyperlink on the catalog form so user can click on that link.function onChange() { if (g_form.getValue('variables.owner') == 'Yes') { //g_form.setDisplay('variables.messa...
Hi All,We want to lockout/deactivate/disable all active users at a time in a SNOW instance.Kindly suggest possible ways to mass update all active SNOW users to Locked out =TRUE/Active = FALSE.Thanks and Regards,Pradnya
Can anyone throw some light on what the resolution time taken by ServiceNow to complete P1, P2, P3 and P4 tickets.
I'm having trouble understanding what this does on a Model Category. I THINK it should allow you to create a CI manually without having it linked to a specific Asset, but when I test it, something totally different happens. I test by creating a...
When I took the Asset Management training it sounded as if the Model Number field was used for Manufacturing Part Number. However when we implemented with BDNA they used this field for the generic Model Number and so then I was wondering where the ma...
Does ServiceNow do any scanning of attachments for malware/viruses when they are uploaded by a user? If so, what is done?
Hi SN Community,I have a requirement to track additional detail in timesheets and I'm unsure of the best way to go about it.In 'task_time_worked' table, I have two reference field to populate the users name and team from the sys_user table and then a...
We need the ability to specify aliases for locations, because some key locations (such as datacenters and some office buildings) are known by multiple names depending on which part of the organization is referring to it. We want to have a single mai...
Hi,In the Department table of ServiceNow, one of the Department has name as GGO MENA â€" ALL ( which has ASCII characters in it). This is one such example. Now, such values are already loaded into ServiceNow from another source.Now, when i try to s...
Hi SN Community,I'm wondering if anyone knows what triggers an update to the Change Request when a Change Task is closed? We've created a new state for Change Tasks and are noticing that when a task is closed with the new state, the Change Request do...
Hi,I am trying to create ticket in servicenow from UI but not able to see any options for it. I am able to create incident, asset etc but not sure how I can create tickets. Also If I try to create ticket using Table API, it works fine for me.Please s...
Problem modules dont have ITIL permission on my personal instance. I logged in with ITIL user and this user able to see all modules. the other module which have ITIL permission those are not visible for ITIL user.Please suggest.
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