Hi all,
Our ServiceNow is setup to send and receive emails to and from our Service Desk email address.
We now have another business unit joining our instance and need to incorporate their email address to separate their requested items from the Service Desk email.
- I have set a "Request Item Opened" notification setup to send from their email address "xyz@email.com" in our Dev environment, I do receive the email from our configured SMTP address abc@email.com.
- When I set both the "Send from" and "Reply to" addresses to xyz@email.com the email goes no where.
- I've set up a user account for this email address and still no luck.
Ultimately, I see our ServiceNow instance as a building, and should be able to add additional tenants to the building and live in their own offices / apartments and operate on their own apart from each.
Do you have any ideas how to get this configured for additional teams that onboard to our instance?
Thanks!
