Multiple RITM for Single Request

Arun87
Giga Contributor

Hi Team,

 We have created catalog item along with workflow.  We have used list collector for Requested for variable. How to create multiple RITM if requestor is selecting more than 1 user name in the Requested for variable. Kindly help me on this.

7 REPLIES 7

Harshal Gawali
Giga Guru

Hi Arun,

Please go through below thread.

Generate multiple RITMs based on list collector variable

 

Regards,

Harshal.

Michael Jones -
Giga Sage

There is an out of the box way to accomplish something like this using the Request For variable, added directly to the item (not inside of a MRVS).

Add the variable to the catalog item as a type of Requested For.

In the Type Specification of the variable, check the box for "enable also request for". 

You may also need to change the Access Type of your item to be "delegated". 

When you load the form you will see the Requested For variable will have a new button next to it for multiple users. Click it to select multiple additional users. 

find_real_file.png

When you submit the request, a RITM will be created for each user that you selected. 

I hope this helps!

If this was helpful, or correct, please be kind and mark the answer appropriately.

Michael Jones - Proud member of the GlideFast Consulting Team!

I hope this helps!
Michael D. Jones
Proud member of the GlideFast Consulting Team!

Hi Michael,

It is working but in the RITM Requested for Name is same.

On the RITM form you may be displaying Request.Requested for and not the actual Requested For on the table itself - I believe that is the OOB layout. 

See if you can add it to the form layout - 

find_real_file.png

 

find_real_file.png

The new variable type only sets the value for the field on the RITM, not the REQ which is what I believe you are seeing. 

I hope this helps!

If this was helpful, or correct, please be kind and mark the answer appropriately.

Michael Jones - Proud member of the GlideFast Consulting Team!

I hope this helps!
Michael D. Jones
Proud member of the GlideFast Consulting Team!