My Approvals not working for Delegates

[Prati]

Hi All,

As per OOB functionality my approvals should show list of requests which are needs to be approves this should work for approve as well as his delegate. but it is not working for delegates. i checked with filter which as approver is javascript:getMyApprovals(). this is fine also i tried by activating Business rule approval query.

Can anyone help on this??

Thanks and Regards,

Pratima Deshmane

[Ankur Bawiskar]

Hi Prati,

Did you check the read ACLs on sysapproval_approver table?

When they open that module does it show empty list of records? what they are able to see can you share screenshot?

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Thanks
Ankur

[Prati]

when delegate clicks on my approval he will able to see list of request for which he is approvar, but not those request for which he is delegate of approver.

[Prati]

also as per  ACL :-approval_admin, catalog or itil role required to read sysapproval_approver records and i can see that delegate has itil role

[Ankur Bawiskar · Accepted solution]

Hi Prati,

did you check the delegate record has valid values; start and end date is proper

approvals checkbox is true

What happens if you open the record directly using sysapproval_approver.LIST

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur