function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
g_form.addInfoMessage("I am in ");
g_form.addErrorMessage (" i am here ");
function concatenateCallerIdAndStorename(callerID) {
// Perform an asynchronous GlideAjax call to fetch user details
var ga = new GlideAjax('GetUserDetails');
ga.addParam('sysparm_name', 'getDetails'); // Correct function name in script include
ga.addParam('sys_id', callerID);
ga.getXMLAnswer(function(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
if (answer) {
var userDetails = JSON.parse(answer);
var concatenatedValue = userDetails.user_id + " - " + userDetails.u_store_name;
// Set the concatenated value in a custom field (e.g., u_caller_details)
g_form.setValue('u_caller_details', concatenatedValue);
}
});
}
// Call the function to concatenate caller ID and department
concatenateCallerIdAndStorename(newValue);
}
-------------------------------
Script Include:
var GetUserDetails = Class.create();
GetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getDetails: function() {
var sys_id = this.getParameter('sys_id');
var user = new GlideRecord('sys_user');
user.get(sys_id);
var details = {
user_id: user.user_name.toString(),
u_store_name : user.u_store_name.getDisplayValue().toString()
};
return JSON.stringify(details);
}
});
