need background script to close change and update comments
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â02-08-2021 10:04 PM
Hi Team,
I want to close 105 changes with additional comments" change closed manually". Please let me know the background script
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â02-08-2021 10:24 PM
Hi There,
Please write a background script like this :
var chg = new GlideRecord('change_request');
chg.addQuery('state','what ever condition you want to give to filter your 105 changes');
chg.query();
while(chg.next())
{
chg.comments='change closed manually';
chg.update();
}
Please mark this answer as correct and helpful if it resolves the query and helpful alone if it lead you in right direction.
Thanks,
Mohit Kaushik
Mohit Kaushik
ServiceNow MVP (2023-2025)
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â02-08-2021 10:37 PM
Hi ,
Thanks for reply.one doubt, where it is mentioned to change the state to close.
please confirm the below query added,
chg.addQuery('state','numberINFG-CHG0031009,FG-CHG0031102,FG-CHG0031047,+etcc)
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â02-08-2021 10:43 PM
Please check the script I shared
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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â02-08-2021 10:47 PM
oops sorry,
please add this line to your code inside the while loop:
chg.state=3;
chg.setWorkflow(false);
Thanks,
Mohit Kaushik
Mohit Kaushik
ServiceNow MVP (2023-2025)