Need help in finding Table API (Incident Table) logs made by other applications to ServiceNow

[Bharat Shinde]

Hi Team,

We have some integration with other third-party applications and they are using Incident Table API call to create & update Incident in ServiceNow.

There are some issues observed like instead of updating existing Incident state, new Incidents gets created for same issues.

We need to check/investigate what is the payload send by the other application like which HTTP action post/patch, payload etc.

Where in ServiceNow we can find these logs or details made by other application to ServiceNow Table API?

Regards,
Bharat.

[Ankur Bawiskar · Accepted solution]

@Bharat Shinde 

I won't recommend using Table API for integration as it exposes entire table data.

You should connect with them over a call and see what they are sending.

I would recommend using scripted rest api or Import set table API for security purpose.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bharat Shinde]

Hi @Ankur Bawiskar 

Thank you for your reply on this and the recommendation made. I will check on this.

Regards,

Bharat.