Need help in finding Table API (Incident Table) logs made by other applications to ServiceNow

[Bharat Shinde]

Hi Team,

We have some integration with other third-party applications and they are using Incident Table API call to create & update Incident in ServiceNow.

There are some issues observed like instead of updating existing Incident state, new Incidents gets created for same issues.

We need to check/investigate what is the payload send by the other application like which HTTP action post/patch, payload etc.

Where in ServiceNow we can find these logs or details made by other application to ServiceNow Table API?

Regards,
Bharat.

[Saurabh Gupta]

Hi,
You can check below dashboard

https://your_instance.service-now.com/$pa_dashboard.do?sysparm_dashboard=3001aa169f011200ef4afa7dc67...

[Bharat Shinde]

Hi Saurabh,

Thank you for your quick response on this, I see the dashboard.
Is there any way to see the json payload send by the application?

Regards,

Bharat.

[Jean-Emmanuel]

Hi @Bharat Shinde ,

This resource might be helpful :
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659194

**Please mark my answer helpful or correct if it applies.  😉

Thank you!
JE

[Bharat Shinde]

Hi JE,

Thanks for your reply on this. This article talks about outbound Rest service where as we are looking for inbound logs. 

My understanding is, Inbound means that other applications make calls to ServiceNow's REST API to get information from SN, or create/update records. Where-as Outbound means that ServiceNow makes calls to other applications' REST API to get information from the other application or create/update records.

We are looking for Inbound REST API logs.

Regards,

Bharat.