Need help in formatting mail script font/style to be consistent with the Notification

Ljone · ‎07-20-2022

Hi Experts,

Need your help in formatting my mail script font/style to be consistent with the Notification we have.

We have a notification which per checking is using Arial font, size 12. This notification is calling a mail script.

Now, when the notification is viewed they have different Font and Style. I have added below line of code to my mail script but not helping. template.print('');

Please help!

Mail Script

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,

/* Optional EmailOutbound */

email, /* Optional GlideRecord */ email_action,

/* Optional GlideRecord */

event) {

var item = new GlideRecord('sc_req_item');

item.addQuery("sys_id", current.request_item);

item.query();

if (item.next()) {

template.print('');

template.print("Transfer To Location: " + item.variable_pool.transfer_to_location.getDisplayValue() + " ");

template.print("Transfer To Business Unit: " + item.variable_pool.transfer_to_bu.getDisplayValue() + " ");

template.print("Transfer To Cost Centre: " + item.variable_pool.transfer_to_cost_center.getDisplayValue() + " ");

}

})(current, template, email, email_action, event);

Notification Preview:

HTML source code of Notification

Hi,
An Asset Transfer Request has been approved and the below task is required to be completed: 
 
${number} - ${short_description}
Opened by: ${opened_by} on ${opened_at}
Description: 
${description}
 
Request: ${request_item.request.number} - ${request_item.request.short_description}
Request item: ${request_item.number} - ${request_item.cat_item}
Request opened: ${request_item.request.opened_at}  
 
${mail_script:task_asset_transfer}
 
${mailto:mailto.close_task}
 
 
 
 
<div align="center">${mail_script:ah_item_view_sc_task}</div>

Mohith Devatte · ‎07-20-2022

Hello @Ljone ,

try with this script i think it applied but we did not apply the correct CSS try below code

template.print('<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;>")
template.print("Transfer To Location: " + item.variable_pool.transfer_to_location.getDisplayValue());
template.print( "<br /></p>");
template.print('<style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">') 
template.print("Transfer To Business Unit: " + item.variable_pool.transfer_to_bu.getDisplayValue());
template.print( "<br /></p>");
template.print('<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">') 
template.print( "Transfer To Cost Centre: "+ item.variable_pool.transfer_to_cost_center.getDisplayValue());
template.print( "<br /></p>");

View solution in original post

Mohith Devatte · ‎07-20-2022

Hello @Ljone ,

try with this script i think it applied but we did not apply the correct CSS try below code

template.print('<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;>")
template.print("Transfer To Location: " + item.variable_pool.transfer_to_location.getDisplayValue());
template.print( "<br /></p>");
template.print('<style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">') 
template.print("Transfer To Business Unit: " + item.variable_pool.transfer_to_bu.getDisplayValue());
template.print( "<br /></p>");
template.print('<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">') 
template.print( "Transfer To Cost Centre: "+ item.variable_pool.transfer_to_cost_center.getDisplayValue());
template.print( "<br /></p>");

Ljone · ‎07-20-2022

Thank you, Mohith! This solves my issue 🙂

Abhijit4 · ‎07-20-2022

You want email script text similar to text shown as part of notification, right? if yes then try below,

        template.print("<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Transfer To Location: " + item.variable_pool.transfer_to_location.getDisplayValue() + "<br /></p>");
        template.print("<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Transfer To Business Unit: " + item.variable_pool.transfer_to_bu.getDisplayValue() + "<br /></p>");
        template.print( "<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Transfer To Cost Centre: "+ item.variable_pool.transfer_to_cost_center.getDisplayValue()+"</br ></p>");

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit
Community Rising Star 2022

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Regards,
Abhijit
ServiceNow MVP

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