Need help in formatting mail script font/style to be consistent with the Notification

[Ljone]

Hi Experts,

Need your help in formatting my mail script font/style to be consistent with the Notification we have.

We have a notification which per checking is using Arial font, size 12. This notification is calling a mail script. 

Now, when the notification is viewed they have different Font and Style. I have added below line of code to my mail script but not helping. template.print('<p><font size="3" color="#000000" face="arial">');

Please help!

Mail Script

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,

    /* Optional EmailOutbound */

    email, /* Optional GlideRecord */ email_action,

    /* Optional GlideRecord */

    event) {

    var item = new GlideRecord('sc_req_item');

    item.addQuery("sys_id", current.request_item);

    item.query();

    if (item.next()) {

        template.print('<p><font size="3" color="#000000" face="arial">');

        template.print("Transfer To Location: " + item.variable_pool.transfer_to_location.getDisplayValue() + "<br />");

        template.print("Transfer To Business Unit: " + item.variable_pool.transfer_to_bu.getDisplayValue() + "<br />");

        template.print("Transfer To Cost Centre: " + item.variable_pool.transfer_to_cost_center.getDisplayValue() + "<br />");

    }

})(current, template, email, email_action, event);

Notification Preview: 

HTML source code of Notification

<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Hi,</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">An Asset Transfer Request has been approved and the below task is required to be completed:&nbsp;</span></p>
<p>&nbsp;</p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;"><strong>${number} - ${short_description}</strong></span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Opened by: ${opened_by} on ${opened_at}</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Description: </span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">${description}</span></p>
<p>&nbsp;</p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Request: ${request_item.request.number} - ${request_item.request.short_description}</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Request item: ${request_item.number} - ${request_item.cat_item}</span></p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Request opened: ${request_item.request.opened_at} &nbsp;</span></p>
<p>&nbsp;</p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; color: #000000;">${mail_script:task_asset_transfer}</span></span></p>
<p>&nbsp;</p>
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">${mailto:mailto.close_task}</span></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<div align="center">${mail_script:ah_item_view_sc_task}</div>
<p>&nbsp;</p>
<p>&nbsp;</p>

[Mohith Devatte · Accepted solution]

Hello @Ljone ,

try with this script i think it applied but we did not apply the correct CSS try below code

template.print('<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;>")
template.print("Transfer To Location: " + item.variable_pool.transfer_to_location.getDisplayValue());
template.print( "<br /></p>");
template.print('<style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">') 
template.print("Transfer To Business Unit: " + item.variable_pool.transfer_to_bu.getDisplayValue());
template.print( "<br /></p>");
template.print('<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">') 
template.print( "Transfer To Cost Centre: "+ item.variable_pool.transfer_to_cost_center.getDisplayValue());
template.print( "<br /></p>");

[Ljone]

Thank you, Mohith! This solves my issue 🙂

[Abhijit4]

You want email script text similar to text shown as part of notification, right? if yes then try below,

        template.print("<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Transfer To Location: " + item.variable_pool.transfer_to_location.getDisplayValue() + "<br /></p>");
        template.print("<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Transfer To Business Unit: " + item.variable_pool.transfer_to_bu.getDisplayValue() + "<br /></p>");
        template.print( "<p style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000;">Transfer To Cost Centre: "+ item.variable_pool.transfer_to_cost_center.getDisplayValue()+"</br ></p>");

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit
Community Rising Star 2022