Need help on how to add columns to "My Work" when the "tasks" are not on the list to pick from

Julie Catano
Kilo Guru

‎04-25-2022 09:20 AM

Our service desk uses "My Work" to manage their incidents and requests.  They need to add two columns to the “Tasks” view for “My Work” (see attached screen shot).  Can this be done? and if so how?

  1. “Affected user” (u_affected_user) (field) from the INCIDENT form.
  2. “VIP” (field) for SCTASKS form from sys_user.
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bammar
Kilo Sage
Kilo Sage

‎04-25-2022 11:40 AM

It might work- Only the admin can configure DOT WALKED FIELDS in a list view- when you do if the users customize and specifically take those off they cant bring them back unless they revert to default.

So if you go into configure list as an admin - see if you can scroll down and see a bunch of tables mentioned like incident in Red or with a plus sign- then you can expand and add those columns.

 

Keep in mind even if you did add these- the more tables they work with the more MY WORK tasked based lists end up looking like swiss cheese- IE columns only apply to a subset of tasks in the list- Consider Dashboards with their items listed specifically in sets like Incidents in one and requests in another for more clean specificity

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